An attorney by trade who saw opportunity to improve the lives of veterans nationwide, Veterans Experience Office’s Barbara Morton applies human touches to all aspects of a veteran’s journey with the Department of Veterans Affairs. Morton discusses the digital technologies and user-centered research her office applies toward the development and measurement of tools that support benefits, health care and internal processes at the agency.
GovCast
Season 4
Episode 7
28m listen
Human-Centered Design Drives Vet Experience
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VA leads incorporate the veteran experience in all facets of digital development.
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Barbara Morton Deputy Chief Veterans Experience Officer VA
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