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Live From HIMSS 2023: The Tech Tools Boosting Veteran Experience

VEO’s Executive Director of Multi-Channel Technology talks the latest developments bolstering the veteran experience.

The Veterans Experience Office is developing new strategies to leverage data and technology to be the leading customer experience organization in government. The office’s Executive Director of Multi-Channel Technology Nathan Sanfilippo joined us live from HIMSS 2023 in Chicago to explain the evolution of new tools and services like the VA: Health and Benefits mobile application and upcoming voicebot pilot, which incorporates human-centered design principles to meet the veteran where they are.

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