customer experience
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CDC's New Website Keys in on User Experience
As a part of CDC’s “Moving Forward” project, the agency unveiled a new website. The user experience drove the heart of the project.
2m read -
Building Cyber Resiliency in Federal Systems
Constructing strong networks and systems is imperative for government agencies. With more resilient systems, agencies will be able to continue operating and bounce back quickly if a security breach occurs.
15m read -
IRS Tax Filing Pilot Part of Digital-First Customer Experience Plan
Many taxpayers increasingly expect flexible, easy and self-directed digital interactions, agency leaders said.
5m read -
Connectivity Drives Future of Defense
The Defense Department is strategizing new operating concepts ahead of future joint force operations.
8m read -
Defense Planning Commission Recommends Common Analytics System
The group's report says that data modernization is critical to streamlining and providing agility to budgeting process.
3m read -
CMS Digital Transformation Relies on Agility
The agency’s digital strategy chief provides a look at how the organization is piloting new concepts to bring about change quickly.
7m watch -
DHS Releases Zero-Trust Implementation Strategy
The strategic approach recalls previous efforts made by the agency and highlights five key areas of focus for agency components.
3m read -
Federal Digital Experience Hinges on Design, Building Trust
The recent moon landing and health insurance are some programs that benefit from strong human-centered design in digital transformation.
5m read -
A Reflection on User Experience From DOD's First CXO
Colt Whittall highlights some of the initiatives that helped set the stage for transformed digital experience at the Air Force.
5m read -
DOD Deputy CIO's Tech, Cyber Priorities for 2024
Leslie Beavers outlines how her office is enabling innovation for key efforts including zero trust, 5G connectivity, cloud and more.
3m read -
Education CISO Sees Zero Trust as Key to Improved CX
Identity management remains a focal point for the agency as it enters the second phase of its zero-trust migration plan.
4m read -
Inside CISA’s ‘Secure by Design’ Framework
The agency’s guidance helps software manufacturers create cyber-secure products amid evolving threats.
20m listen
