customer experience
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Agile, Data Are Boosting Customer Experience at CMS
The Centers for Medicare and Medicaid is looking to develop an omni-channel customer experience through its eMedicare initiative, and it’s using Agile processes and developing a data strategy to get there.
7m read -
Behind the New IRS Office Boosting the Digital Taxpayer Experience
Creating a more digitally driven agency requires close consideration of policy and technology to automate processes and decommission aging systems.
30m listen -
'As-a-Service' Models Key to Improving Agencies' Customer Experience
Federal IT leaders are modernizing their IT infrastructure with multi-cloud environments, “as-a-service” approaches and other ways of iteratively updating systems to deliver more seamless and improved delivery for the customer experience.
7m read
