Building in Equity for Improved Customer Experience
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Strong data management practices can help federal agencies address inequities in the services they provide to the general public. The White House’s 2021 Executive Order No. 13985 instructs agencies to advance racial equity and support for underserved communities, so tune in to this GovFocus panel to hear how federal IT leaders are exploring new data strategies, policies and procedures to improve customer experience for all.
![GovFocus Building in Equity for Improved Customer Experience](https://govciomedia.com/wp-content/uploads/2023/10/1000x650_Maximus_GovFocus_About_Image_v1.jpg?fit=max&auto=format&cs=adobergb1998&auto=compress)
![GovFocus Building in Equity for Improved Customer Experience](https://govciomedia.com/wp-content/uploads/2022/11/GF_Video_Building-in-Equity-for-Improved-Customer-Experience.png?fit=max&auto=format&cs=adobergb1998&auto=compress)
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Barbara Morton Deputy Chief, Veterans Experience Office, VA
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Teresa Weipert General Manager, Federal, Maximus
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IRS CX Efforts Come With a New Acquisition Office
The agency is using Inflation Reduction Act funds to transform the taxpayer experience through digital tools and technology.
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How Health Care Leaders Should Plan for Building Cyber Resiliency
Policy leaders recommend health care organizations implement tools like encryption and multi-factor authentication to protect their data.
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HHS Aligns AI, Tech Strategy Under its Policy Agency
ONC will have a new name and oversee more c-suites to better shape the future of health care technology policy.
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Inside VA’s Lighthouse for App Development
Andrew Fichter discusses how Lighthouse is serving veterans and why it is necessary for modernization of veterans services.
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