Data
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Federal Agencies Modernize Contact Centers to Improve CX
VA and SSA are pushing digital-first strategies to unify multichannel services and improve customer experience.
3m read -
Inside SSA’s Digital First Strategy to Modernize Services
SSA is using automation to reduce call wait times, improve customer service and strengthen fraud prevention.
7m read
AI Decision Support System Aims to Improve Battlefield Triage
APPRAISE helps combat medics identify hemorrhage risk earlier and make faster triage and evacuation decisions.
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Building the Military Health System’s AI Ecosystem
DHA and Red Hat discuss building a secure AI ecosystem, strengthening data foundations and ensuring safe AI use in military health care.
31m watch -
NOAA Improves Geospatial Accuracy With NSRS Modernization
NOAA is integrating GPS and new gravity data to improve accuracy of its National Spatial Reference System.
9m listen -
Resilience Ops are the Foundation of Federal AI, Cloud and Data Recovery
Resilience strategies in the age of AI must include frameworks for managing and recovering data.
28m watch -
Building the Digital Foundation for Golden Dome
Microsoft and Red Hat leaders discuss the technology foundation behind the Golden Dome and the future of integrated missile defense.
12m watch
Exploring the Link Between Climate Change and Public Health
Dr. John Balbus, Climate Change and Health Equity Director, HHS
Listen Now
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AI Decision Support System Aims to Improve Battlefield Triage
APPRAISE helps combat medics identify hemorrhage risk earlier and make faster triage and evacuation decisions.
7m watch -
VA Deputy Secretary on Resuming EHR Rollout
VA resumed rollout of its EHRM program this weekend after a three-year pause, and Paul Lawrence discusses early feedback and lessons learned.
15m watch -
Former GSA, NASA Leader on Federal Acquisition Leadership
Former GSA and NASA executive Mary Davie shares advice for public servants considering a move to the private sector.
6m watch -
Inside the Army’s FUZE Model for Rapid Tech Deployment
FUZE Director Matthew Willis explains how the Army is using a venture-style investment model to move emerging technologies from prototype to the field faster.
10m listen
