Customer Experience
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SSA Cuts Wait Times, Claims Backlog Through Tech Modernization
SSA officials said technology investments reduced disability backlogs, shortened wait times and expanded digital services.
3m read -
DOL CIO Outlines AI Priorities for Modernization, Efficiency
DOL is using AI to modernize legacy systems, improve customer services and boost workforce efficiency.
7m watch
How Tech Advancements Support Military, Veteran Healthcare
The Department of Veterans Affairs and the Department of War are deploying a variety of technology-supported services to help warfighter and veterans behavioral health.
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IRS CEO Frames Agency as 'Largest Business in the World'
IRS is applying private-sector business principles to modernize taxpayer services, expand digital tools and improve customer experiences.
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TMF Pushes Agencies to Prove Value of Cloud Modernization
Federal officials said flexible procurement strategies are helping agencies modernize tech environments while avoiding vendor lock-in.
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DHS Budget Targets Cyber Workforce, Counter-Drone Capabilities
Secretary Mullin said the agency's budget would bolster cyber defenses, modernize border operations and protect critical infrastructure.
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DOGE Service Eyes Faster Procurement, AI to Modernize Government
Amy Gleason outlined a focus on agile procurement, legacy system modernization, AI adoption and improving citizen services.
3m read
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Building Resilient Teams: Culture Eats Strategy for Breakfast
Jamie Holcombe shares how trust, mission clarity and employee well-being help leaders build resilient teams and sustain innovation.
24m watch -
Streamlining the ATO Process Makes Software Deployments More Efficient, Secure
NIST’s Victoria Yan Pillitteri discusses common ATO stumbling blocks and how agencies can streamline authorization for secure software deployment.
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This National Lab is Using Multi-Agent AI to Accelerate Scientific Discovery
SLAC’s John Sarrao details how AI is accelerating materials discovery and reshaping collaboration across national labs and federal agencies.
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DOT Advisor: Federal Contracting Must Adapt to Keep Pace With AI
AI is advancing faster than federal procurement cycles, making modular contracts, AI disclosure and new pricing models increasingly critical.
11m watch
