Customer Experience
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DOL CIO Outlines AI Priorities for Modernization, Efficiency
DOL is using AI to modernize legacy systems, improve customer services and boost workforce efficiency.
7m watch -
IRS CEO Frames Agency as 'Largest Business in the World'
IRS is applying private-sector business principles to modernize taxpayer services, expand digital tools and improve customer experiences.
3m read
SSA Cuts Wait Times, Claims Backlog Through Tech Modernization
SSA officials said technology investments reduced disability backlogs, shortened wait times and expanded digital services.
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TMF Pushes Agencies to Prove Value of Cloud Modernization
Federal officials said flexible procurement strategies are helping agencies modernize tech environments while avoiding vendor lock-in.
3m read -
DHS Budget Targets Cyber Workforce, Counter-Drone Capabilities
Secretary Mullin said the agency's budget would bolster cyber defenses, modernize border operations and protect critical infrastructure.
4m read -
DOGE Service Eyes Faster Procurement, AI to Modernize Government
Amy Gleason outlined a focus on agile procurement, legacy system modernization, AI adoption and improving citizen services.
3m read -
Former Federal Tech Leaders Push for Government Delivery Reform
After leaving government in 2025, April Harding and Maureen Klovers launched We The Doers to elevate frontline expertise and strengthen modernization efforts across agencies.
12m watch
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DISA Shifts From Government-Built Cyber Tools to Commercial Tech
DOL is using artificial intelligence to modernize legacy systems, improve customer services and boost workforce efficiency.
32m listen -
NEA Leverages AI to Drive Software Development
NEA CIO Jim Tunnessen discusses AI-assisted software development, modernization, cybersecurity and responsible AI adoption across government.
7m watch -
VA OIG CIO Outlines AI Deployment, Modernization Priorities
As the VA's internal watchdog, the OIG is using AI to improve oversight while monitoring how emerging technologies are adopted across the agency.
11m listen -
Agile Acquisition Becomes DISA's New Battlefield Advantage
DODNet leaders say 90-day OTA cycles and flexible engineering models are helping DISA deliver capabilities at the speed of cyber threats.
17m listen
