Customer Experience
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Modernizing Federal Contact Centers
Officials discuss how CX-driven strategies are modernizing contact centers and strengthening security and service delivery.
33m watch Partner Content -
Federal Agencies Modernize Contact Centers to Improve CX
VA and SSA are pushing digital-first strategies to unify multichannel services and improve customer experience.
3m read
Former Federal Tech Leaders Push for Government Delivery Reform
After leaving government in 2025, April Harding and Maureen Klovers launched We The Doers to elevate frontline expertise and strengthen modernization efforts across agencies.
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OPM Extends Tech Force Deadline as Program Tests New Federal Hiring Model
High demand prompted OPM to extend Tech Force applications to Feb. 2 as the agency pilots centralized, skills-based hiring.
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2025 Marks the Year of Tech, Talent Reinvention at VA
VA set the stage to modernize its electronic health record, implement emerging technology like artificial intelligence and streamline its workforce throughout 2025.
4m read -
DHS 'Smart Wall' Drives Data-Driven Border Modernization
The system reflects years of modernization efforts using advanced analytics and real-time data to drive its mission.
2m read -
VA Focuses on High-Impact Use Cases in AI Strategy Update
The VA updated its AI strategy to focus on high-impact use cases, automation and key areas where innovation could be highlighted.
5m read
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DLA CIO: Securing AI Pipelines Is Now a Core Mission
With small vendors comprising most of its supplier base, Roberts says stronger oversight and zero-trust controls are critical to counter cyber threats.
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How to Thrive in Cybersecurity Without Burning Out
Explore mental health in cybersecurity including imposter syndrome, burnout, boundaries and building a sustainable career in high-pressure tech environments.
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Project ARIA Pushes AI From Concept to Soldier-Ready Capability
Army CTO Gabe Chiulli explains how Project ARIA is accelerating AI adoption, cutting red tape and delivering tools to soldiers at speed.
20m watch -
Former Federal Tech Leaders Push for Government Delivery Reform
After leaving government in 2025, April Harding and Maureen Klovers launched We The Doers to elevate frontline expertise and strengthen modernization efforts across agencies.
12m watch
