Customer Experience
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VA Focuses on High-Impact Use Cases in AI Strategy Update
The VA updated its AI strategy to focus on high-impact use cases, automation and key areas where innovation could be highlighted.
5m read -
CIOs Say Agencies Must Fix Processes First, Then Layer in Emerging Tech
Federal leaders said digital transformation requires balancing emerging tech and innovation with mission-critical needs and processes.
5m read
DHS 'Smart Wall' Drives Data-Driven Border Modernization
The system reflects years of modernization efforts using advanced analytics and real-time data to drive its mission.
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VA to Roll Out Ambient Listening Pilots at 10 Facilities by Year End
The agency's AI pilots test ambient listening tools while expanding use cases and strengthening governance for secure adoption.
4m read -
TSA Expands Digital ID Use, Eyes E-Gates for Automated Passenger Flow
TSA expands acceptance of mobile driver’s licenses, streamlining security checks and setting up future automated screening.
2m read -
HHS Data Plan Ushers in New Era of Collaborative Health Innovation
HHS CDO Kristen Honey drives a cultural shift toward transparency and real-time feedback to break down silos and empower frontline decision-making.
10m listen -
VA Prioritizes Practical Tech Solutions to Advance Modernization
Human-centered design underpins the VA's AI and data strategy, which focuses on eliminating technical debt and bolstering interoperability.
3m read
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CDC Turns to AI, APIs for Next-Gen Public Health Data Exchange
Kyle Cobb explains how the CDC is reducing data silos and unlocking legacy systems with advanced technologies.
8m listen -
A Look at VA's 2026 Restart for EHR Rollout
Dr. Neil Evans shares updates on the agency’s 2026 rollout restart, lessons learned, and how the new system will improve care for veterans and military personnel.
5m watch -
DHS Advances Biometric Security to Counter AI-Driven Threats
New biometric innovations are helping federal leaders protect against AI-enabled identity threats and securing immigration processes.
11m listen -
How Public-Private Partnerships Drive Public Health Innovation
ASTP leader Stephen Konya explained how innovation ecosystems in collaboration with the private sector and academia improve patient access and drive better health outcomes.
13m listen
