Customer Experience
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SSA Cuts Wait Times, Claims Backlog Through Tech Modernization
SSA officials said technology investments reduced disability backlogs, shortened wait times and expanded digital services.
3m read -
DOL CIO Outlines AI Priorities for Modernization, Efficiency
DOL is using AI to modernize legacy systems, improve customer services and boost workforce efficiency.
7m watch
How Tech Advancements Support Military, Veteran Healthcare
The Department of Veterans Affairs and the Department of War are deploying a variety of technology-supported services to help warfighter and veterans behavioral health.
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IRS CEO Frames Agency as 'Largest Business in the World'
IRS is applying private-sector business principles to modernize taxpayer services, expand digital tools and improve customer experiences.
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TMF Pushes Agencies to Prove Value of Cloud Modernization
Federal officials said flexible procurement strategies are helping agencies modernize tech environments while avoiding vendor lock-in.
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DHS Budget Targets Cyber Workforce, Counter-Drone Capabilities
Secretary Mullin said the agency's budget would bolster cyber defenses, modernize border operations and protect critical infrastructure.
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DOGE Service Eyes Faster Procurement, AI to Modernize Government
Amy Gleason outlined a focus on agile procurement, legacy system modernization, AI adoption and improving citizen services.
3m read
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Coast Guard Software Yard Accelerates Secure Application Development
Coast Guard’s infrastructure official shared how the effort strengthens application development and cybersecurity.
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Navy CTO on the Service’s AI-First Push
The service is focused on increasing speed and scale for software development and AI.
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Readiness Lessons From CIA's First Chief Wellbeing Officer
Former CIA Chief Wellbeing Officer Jennifer Posa discussed why workforce wellbeing is a strategic driver of mission success.
42m watch -
Air Force Software Official: AI Should Reuse Code, Not Rewrite It
CTO Kurt Jarvis explained how RAG, vector databases and DevSecOps guardrails help agencies safely integrate AI into coding.
7m watch
