Customer Experience
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VA Rolls Out Tele-emergency Care Program Nationwide
4m read -
Advanced Computing Holds Promise for Health Care, Ethical Hurdles Remain
3m read
Former Veterans Experience Chief Reflects on 3 Years at VA
John Boerstler led major customer experience programs that helped improve the agency's trust score and influence work across the government.
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Health IT Leaders Tout Technology, Partnerships and Innovation
Officials noted the importance of collaboration between the public and private sector during a lightning round session at the Health IT Summit.
5m read -
The Security and UX Standards That Power Digital Identity Programs
Live from Identity Week, Ryan Galluzzo discusses the latest draft of NIST's Digital Identity Guidelines for the identity-proofing process.
18m listen -
The Digital Tool Measuring VA PACT Act Feedback, Trust
The customer experience tracker uses listening tools to give agency leadership a window into the veteran experience.
6m read -
Labor CIO Gundeep Ahluwalia Departs, Deputy Takes Acting Role
The former CIO led major digital transformation efforts around digitization, customer experience and data modernization.
2m read
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Census Bureau Embraces Modernization, Data Innovation
Census Deputy Director and Chief Operating Officer Ron Jarmin outlines how the bureau is expanding its data collection, using AI to make Census staff more efficient and spearheading modernization efforts to better meet 21st century data needs.
23m listen -
DoDIIS 2024: NGA Embraces AI/ML to Tackle Geospatial Intelligence Data Deluge
Mark Chatelain discussed the latest developments in NGA’s zero trust journey, the agency’s partnership with the private sector and the future of geospatial intelligence.
11m listen -
DoDIIS 2024: Cybersecurity Strengthens the Intelligence Mission
At DoDIIS in Omaha, DIA CISO Tim Sydnor and Senior Technical Advisor Stephen Kensinger told GovCIO Media & Research that the agency needs data to have integrity and accuracy for it to be actionable to DIA’s mission.
13m listen -
Storytelling Miniseries: Federal Leaders Talk Owning Your Story
Jothi Dugar and Andrea Fletcher discuss the power of authentic storytelling.
6m listen