Customer Experience
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VA Modernizes Cemetery Visits With Digital Maps, QR Codes
New kiosk software is making it easier for cemetery visitors to search for gravesites, navigate cemetery grounds and learn about veterans.
4m read -
CBP’s Approach to Better Government Services
CBP leaders explore how human-centered design, grassroots innovation and technology are transforming government service delivery.
51m watch Partner Content
Federal Call Centers Embrace AI
Federal leaders are using AI and other technologies to manage growing call volumes, prioritize requests and improve the caller experience.
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How Tech Advancements Support Military, Veteran Healthcare
The Department of Veterans Affairs and the Department of War are deploying a variety of technology-supported services to help warfighter and veterans behavioral health.
30m watch Partner Content -
SSA Cuts Wait Times, Claims Backlog Through Tech Modernization
SSA officials said technology investments reduced disability backlogs, shortened wait times and expanded digital services.
3m read -
DOL CIO Outlines AI Priorities for Modernization, Efficiency
DOL is using AI to modernize legacy systems, improve customer services and boost workforce efficiency.
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IRS CEO Frames Agency as 'Largest Business in the World'
IRS is applying private-sector business principles to modernize taxpayer services, expand digital tools and improve customer experiences.
3m read
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Treating Data as a Utility to Streamline Veteran Services
The agency views its approach to data strategy as a utility to improve veteran services across the enterprise.
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The Cybersecurity Nightmares Threatening Modern Organizations
Cybersecurity leaders examine the hidden threats facing organizations, from shadow AI and legacy systems to alert fatigue, analyst burnout and emerging AI risks.
17m watch -
Keeping Aging Federal Systems Running Amid OT Vulnerabilities
A techno-thriller novel highlights how organizational silos can become critical infrastructure vulnerabilities in the AI era.
19m watch -
HHS Looks to Centralize IT Buying, Speed Access to Emerging Tech
HHS is centralizing IT procurement while pursuing faster acquisition tools for AI and other emerging technologies.
9m watch
