Customer Experience
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TMF Pushes Agencies to Prove Value of Cloud Modernization
Federal officials said flexible procurement strategies are helping agencies modernize tech environments while avoiding vendor lock-in.
3m read -
DHS Budget Targets Cyber Workforce, Counter-Drone Capabilities
Secretary Mullin said the agency's budget would bolster cyber defenses, modernize border operations and protect critical infrastructure.
4m read
IRS CEO Frames Agency as 'Largest Business in the World'
IRS is applying private-sector business principles to modernize taxpayer services, expand digital tools and improve customer experiences.
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DOGE Service Eyes Faster Procurement, AI to Modernize Government
Amy Gleason outlined a focus on agile procurement, legacy system modernization, AI adoption and improving citizen services.
3m read -
Former Federal Tech Leaders Push for Government Delivery Reform
After leaving government in 2025, April Harding and Maureen Klovers launched We The Doers to elevate frontline expertise and strengthen modernization efforts across agencies.
12m watch -
Modernizing Federal Contact Centers
Officials discuss how CX-driven strategies are modernizing contact centers and strengthening security and service delivery.
33m watch Partner Content -
Federal Agencies Modernize Contact Centers to Improve CX
VA and SSA are pushing digital-first strategies to unify multichannel services and improve customer experience.
3m read
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AI Powers Smithsonian’s Digital Transformation for America250
The Smithsonian is applying AI to research, digital collections and visitor experiences as it prepares for America250.
12m listen -
Inside DOE's Effort to Use AI for Nuclear Waste Cleanup
Eric Pierce explains how Savannah River National Laboratory is using AI to modernize environmental monitoring and waste cleanup.
12m listen -
Wellness Tips for Cyber Leaders at Home
Avni Desai is a dedicated professional at CGI, where she brings a thoughtful blend of leadership, strategic insight and a people‑centered approach to her work.
46m watch -
How Scientists Are Using AI to Analyze the Universe
AstroAI uses AI to identify unexpected patterns in astronomical data, helping scientists uncover new space phenomena.
13m watch
