Digital Services
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Federal Agencies Modernize Contact Centers to Improve CX
VA and SSA are pushing digital-first strategies to unify multichannel services and improve customer experience.
3m read -
Inside SSA’s Digital First Strategy to Modernize Services
SSA is using automation to reduce call wait times, improve customer service and strengthen fraud prevention.
7m read
Modernizing Federal Contact Centers
Officials discuss how CX-driven strategies are modernizing contact centers and strengthening security and service delivery.
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Commerce Unifies Financial Systems With BAS Cloud Platform
Commerce consolidates finance and acquisition systems into BAS, improving data sharing, efficiency and cross-bureau collaboration.
3m read -
VA Launches Tech Pilot Portfolio to Accelerate Modernization
The Department of Veterans Affairs launched technology pilots to accelerate modernization by testing tools that enhance veterans services.
5m read -
Impending TMF Sunset Redirects Federal Modernization Trajectories
With TMF set to expire Friday, federal IT officials warn modernization momentum could stall without swift congressional action.
4m read -
2025 Marks the Year of Tech, Talent Reinvention at VA
VA set the stage to modernize its electronic health record, implement emerging technology like artificial intelligence and streamline its workforce throughout 2025.
4m read
Principles of Digital Services to Drive Modernization
As agencies continue to modernize and move toward a fully digital ecosystem, they continue to see benefits around unlocking data access and introducing digital services to enable fast and smart decision-making.
Watch Now- Mitch Winans Senior Advisor, Enterprise Digitalization Office, IRS
- Le Tran Vice President of Federal Financial Services, Maximus
Digital Services are Transforming NASA Missions
Shawn Chittle discusses his extensive background at private sector software companies and how he uses this experience to drive key user-centric design principles that ultimately powers the technology behind NASA’s space exploration mission.
Listen Now
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Project ARIA Pushes AI From Concept to Soldier-Ready Capability
Army CTO Gabe Chiulli explains how Project ARIA is accelerating AI adoption, cutting red tape and delivering tools to soldiers at speed.
20m watch -
Former Federal Tech Leaders Push for Government Delivery Reform
After leaving government in 2025, April Harding and Maureen Klovers launched We The Doers to elevate frontline expertise and strengthen modernization efforts across agencies.
12m watch -
Army Launches Joint Innovation Outpost to Accelerate Battlefield Capabilities
At Fort Bragg, the XVIII Airborne Corps’ Joint Innovation Outpost connects soldiers, engineers and industry to accelerate battlefield capability development.
23m listen -
Federal Courts Use GIS to Improve Security, Visitor Experience
The Administrative Office of the Courts is using geospatial intelligence systems data to integrate security systems, enhance safety and improve the visitor experience.
13m listen
