Digital Services
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Federal Tech Leads Reflect on What Makes Great CX
3m read -
VA Hits Milestone With 2 Million App Downloads
5m read
IRS Hits New Milestone Amid Federal CX Priorities
Federal agencies discuss customer experience initiatives impacting tech developments around taxes, health care and immigration.
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IRS Tax Filing Pilot Part of Digital-First Customer Experience Plan
Many taxpayers increasingly expect flexible, easy and self-directed digital interactions, agency leaders said.
5m read -
Agencies Want to 'Demystify' Generative AI to See Greater Adoption
Managing concerns over generative AI capabilities requires sharing best practices and use cases for workflows.
2m read -
Defense Board Outlines Path for Integrated Digital Ecosystem
Members of DOD's board exploring digital business transformation said that standards and culture are some of the keys to technological change.
4m read -
White House Calls on Software Devs to go 'Memory Safe' for a Secure Future
A new advisory supports the National Cyber Strategy's call for shifting responsibility for cybersecurity to developers.
3m read
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Principles of Digital Services to Drive Modernization
As agencies continue to modernize and move toward a fully digital ecosystem, they continue to see benefits around unlocking data access and introducing digital services to enable fast and smart decision-making.
Watch Now- Mitch Winans Senior Advisor, Enterprise Digitalization Office, IRS
- Le Tran Vice President of Federal Financial Services, Maximus
The Road To Creating a Better Digital Government
Federal leader Jennifer Pahlka outlines ways government can align technology demands to better serve the public digitally.
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Inside VA’s Lighthouse for App Development
Andrew Fichter discusses how Lighthouse is serving veterans and why it is necessary for modernization of veterans services.
24m listen -
Exploring the Link Between Climate Change and Public Health
Dr. John Balbus, Climate Change and Health Equity Director, HHS
35m listen -
Transparency Around Cyber Attacks Can Prevent Future Ones
Cybersecurity leader Suzanne Spaulding said implementing radical transparency in cybersecurity can benefit federal agencies and national security overall.
21m listen -
Emerging Tech Parallels Emerging Risks for VA Health Care
Amber Pearson, Executive Director, Information Security Policy and Strategy, VA
20m listen