Digital Services
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Federal Agencies Modernize Contact Centers to Improve CX
VA and SSA are pushing digital-first strategies to unify multichannel services and improve customer experience.
3m read -
Inside SSA’s Digital First Strategy to Modernize Services
SSA is using automation to reduce call wait times, improve customer service and strengthen fraud prevention.
7m read
Modernizing Federal Contact Centers
Officials discuss how CX-driven strategies are modernizing contact centers and strengthening security and service delivery.
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Commerce Unifies Financial Systems With BAS Cloud Platform
Commerce consolidates finance and acquisition systems into BAS, improving data sharing, efficiency and cross-bureau collaboration.
3m read -
VA Launches Tech Pilot Portfolio to Accelerate Modernization
The Department of Veterans Affairs launched technology pilots to accelerate modernization by testing tools that enhance veterans services.
5m read -
Impending TMF Sunset Redirects Federal Modernization Trajectories
With TMF set to expire Friday, federal IT officials warn modernization momentum could stall without swift congressional action.
4m read -
2025 Marks the Year of Tech, Talent Reinvention at VA
VA set the stage to modernize its electronic health record, implement emerging technology like artificial intelligence and streamline its workforce throughout 2025.
4m read
Principles of Digital Services to Drive Modernization
As agencies continue to modernize and move toward a fully digital ecosystem, they continue to see benefits around unlocking data access and introducing digital services to enable fast and smart decision-making.
Watch Now- Mitch Winans Senior Advisor, Enterprise Digitalization Office, IRS
- Le Tran Vice President of Federal Financial Services, Maximus
Digital Services are Transforming NASA Missions
Shawn Chittle discusses his extensive background at private sector software companies and how he uses this experience to drive key user-centric design principles that ultimately powers the technology behind NASA’s space exploration mission.
Listen Now
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AI Decision Support System Aims to Improve Battlefield Triage
APPRAISE helps combat medics identify hemorrhage risk earlier and make faster triage and evacuation decisions.
7m watch -
VA Deputy Secretary on Resuming EHR Rollout
VA resumed rollout of its EHRM program this weekend after a three-year pause, and Paul Lawrence discusses early feedback and lessons learned.
15m watch -
Former GSA, NASA Leader on Federal Acquisition Leadership
Former GSA and NASA executive Mary Davie shares advice for public servants considering a move to the private sector.
6m watch -
Inside the Army’s FUZE Model for Rapid Tech Deployment
FUZE Director Matthew Willis explains how the Army is using a venture-style investment model to move emerging technologies from prototype to the field faster.
10m listen
