Digital Services
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Modernizing Federal Contact Centers
Officials discuss how CX-driven strategies are modernizing contact centers and strengthening security and service delivery.
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Federal Agencies Modernize Contact Centers to Improve CX
VA and SSA are pushing digital-first strategies to unify multichannel services and improve customer experience.
3m read
OMB Memo Forces Agencies to Rethink Procurement Oversight
Officials say OMB’s M-26-10 memo could reduce duplicative software spending, but agencies must avoid slowing mission operations.
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Inside SSA’s Digital First Strategy to Modernize Services
SSA is using automation to reduce call wait times, improve customer service and strengthen fraud prevention.
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Commerce Unifies Financial Systems With BAS Cloud Platform
Commerce consolidates finance and acquisition systems into BAS, improving data sharing, efficiency and cross-bureau collaboration.
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VA Launches Tech Pilot Portfolio to Accelerate Modernization
The Department of Veterans Affairs launched technology pilots to accelerate modernization by testing tools that enhance veterans services.
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Impending TMF Sunset Redirects Federal Modernization Trajectories
With TMF set to expire Friday, federal IT officials warn modernization momentum could stall without swift congressional action.
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Principles of Digital Services to Drive Modernization
As agencies continue to modernize and move toward a fully digital ecosystem, they continue to see benefits around unlocking data access and introducing digital services to enable fast and smart decision-making.
Watch Now- Mitch Winans Senior Advisor, Enterprise Digitalization Office, IRS
- Le Tran Vice President of Federal Financial Services, Maximus
Digital Services are Transforming NASA Missions
Shawn Chittle discusses his extensive background at private sector software companies and how he uses this experience to drive key user-centric design principles that ultimately powers the technology behind NASA’s space exploration mission.
Listen Now
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IHS is Positioning Cybersecurity as Patient Safety
IHS CISO Benjamin Koshy explains why cybersecurity is critical to patient safety and how the agency secures care delivery in remote areas.
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DLA CIO: Securing AI Pipelines Is Now a Core Mission
With small vendors comprising most of its supplier base, Roberts says stronger oversight and zero-trust controls are critical to counter cyber threats.
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How to Thrive in Cybersecurity Without Burning Out
Explore mental health in cybersecurity including imposter syndrome, burnout, boundaries and building a sustainable career in high-pressure tech environments.
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Project ARIA Pushes AI From Concept to Soldier-Ready Capability
Army CTO Gabe Chiulli explains how Project ARIA is accelerating AI adoption, cutting red tape and delivering tools to soldiers at speed.
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