IRS, USPTO Talk Digitalization Processes within IT Modernization
Agencies are accelerating the transition from paper-based to fully electronic processes to align with upcoming federal requirements, reduce manual workloads and improve user experience. As part of President Biden’s recent customer experience executive order, agencies are tasked with improving the digital experience by modernizing web applications, digitizing services and forms, improving records management, and more.
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Justin Abold-LaBreche Co-Director, Enterprise Digitalization and Case Management Office, IRS -
Jamie Holcombe Chief Information Office, U.S. Patent and Trademark Office
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Federal Agencies Tout Tech in President Trump’s First 100 Days
Defense modernization and health care restructuring landed among some of the key IT highlights within the president's first few months.
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Accelerating Federal Cyber Resiliency in IT Modernization
Rear Adm. Chad Cary says his agency integrates emerging technology and systems to enhance marine domain awareness.
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AI Boosts Customer Experience at Federal Contact Centers
Federal contact center leaders at DOL and VA are exploring AI's potential to drive efficiency and boost customer experience.
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Feds Modernize Services to Improve User Experience
Tech leaders at CMS, USPTO and IRS are leveraging tech and bolstering security to drive new efficiencies and enhance user experience.
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