IRS, USPTO Talk Digitalization Processes within IT Modernization

Agencies are accelerating the transition from paper-based to fully electronic processes to align with upcoming federal requirements, reduce manual workloads and improve user experience. As part of President Biden’s recent customer experience executive order, agencies are tasked with improving the digital experience by modernizing web applications, digitizing services and forms, improving records management, and more.


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Justin Abold-LaBreche Co-Director, Enterprise Digitalization and Case Management Office, IRS
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Jamie Holcombe Chief Information Office, U.S. Patent and Trademark Office
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Boosting Cyber Resiliency in the Financial Sector
Leaders from CFPB and Rubrik discuss how they’re bolstering cyber resiliency to secure the financial sector and its critical assets.
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VA Secretary Doug Collins Promises Veteran-Centered Reform
The new VA Secretary Doug Collins targets user experience, veteran choice and modernization to advance bipartisan efforts like the PACT Act.
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Preparing for the Future Cyber Landscape
CISA and Rubrik discuss how they’re building cybersecurity best practices and developing their workforces to prepare for the future attack landscape and bolster cyber resilience.
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Digitizing Records for an AI-Driven Future
CMS and NARA are digitizing and standardizing data to enable AI, while also developing effective governance strategies to manage associated risks.
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