IRS, USPTO Talk Digitalization Processes within IT Modernization

Agencies are accelerating the transition from paper-based to fully electronic processes to align with upcoming federal requirements, reduce manual workloads and improve user experience. As part of President Biden’s recent customer experience executive order, agencies are tasked with improving the digital experience by modernizing web applications, digitizing services and forms, improving records management, and more.

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Justin Abold-LaBreche Co-Director, Enterprise Digitalization and Case Management Office, IRS
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Jamie Holcombe Chief Information Office, U.S. Patent and Trademark Office
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AI Foundations Driving Government Efficiency
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IRS Makes Direct File Code Public as Lawmakers Debate Program’s Fate
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Lawrence Berkeley National Lab and Maximus experts explore the modernization strategies driving digital transformation and operational resilience within the energy sector.
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DOI Must Modernize Energy to Win AI Race, Secretary Says
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FEHRM CTO Targets Two-Year Cloud Migration for Federal EHR
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Software Factories Accelerate Federal Modernization Outcomes
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AI Revolutionizes Defense Decision-Making
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How Integrated Analytics Can Break Federal Data Silos
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Federal Agencies Tout Tech in President Trump’s First 100 Days
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Accelerating Federal Cyber Resiliency in IT Modernization
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AI Boosts Customer Experience at Federal Contact Centers
Federal contact center leaders at DOL and VA are exploring AI's potential to drive efficiency and boost customer experience.
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