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Live from AFCEA West: Digital Tools are Modernizing CX for DISA, DOD Cloud

The agency is creating new workforce efficiencies for DOD’s new cloud computing era.

DISA’s Hosting and Compute Center (HaCC) is addressing challenges to various cloud capabilities across the Defense Department. Part of this means enhancing the overall customer experience of acquisition and breaking down silos across teams. HaCC Customer Experience Lead Kayne Kreitzer talks everything CX, including the tools that are helping the community navigate the challenging environment of cloud computing and acquisition such as the Account Tracking and Automation Tool (ATAT) and the DISA Acquisition Package Preparation System (DAPPS).

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