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GovCast Season 5 Episode 15 23m listen

VA CXO is Building Trust in Digital Services

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John Boerstler explains how customer experience initiatives are building trust among veterans.

The Department of Veterans Affairs is placing the veteran at the center of every digital service. With the expansion of benefits following the passage of the PACT Act and new tools like VAโ€™s Health and Benefits mobile application, customer experience plays a critical role in how veterans access their services. VAโ€™s Chief Experience Officer John Boerstler joins us to explain how his agency is listening to the veteran to develop successful digital services and build trust across the community VA serves.

Season 5 Episode 15 - VA CXO is Building Trust in Digital Services

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