How to Leverage Digitalization to Improve the User Experience
Digitalization is rising as a promising avenue to accelerate business processes, automate data intake, improve analysis and overall help end users streamline their work. IRS Enterprise Digitalization & Case Management Senior Advisor Mitch Winans and NetDocuments Vice President of Product Jill Schornack share how digitalization efforts they’re taking are making a difference for their customer communities.
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Mitch Winans Senior Advisor, Enterprise Digitalization, IRS
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Jill Schornack Vice President of Product, NetDocuments
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IRS Tax Filing Pilot Part of Digital-First Customer Experience Plan
Many taxpayers increasingly expect flexible, easy and self-directed digital interactions, agency leaders said.
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Agencies are setting plans in motion not only to integrate AI into their enterprises, but also ensuring the data that power these systems are fair.
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NCI Program Unlocks Emerging Proteomic Data to Advance Precision Medicine
Researchers say sharing molecular cancer research data can expand cancer treatment and care.
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