The Department of Veterans Affairs is placing the veteran at the center of every digital service. With the expansion of benefits following the passage of the PACT Act and new tools like VA’s Health and Benefits mobile application, customer experience plays a critical role in how veterans access their services. VA’s Chief Experience Officer John Boerstler joins us to explain how his agency is listening to the veteran to develop successful digital services and build trust across the community VA serves.
GovCast
Season 5
Episode 15
23m listen
VA CXO is Building Trust in Digital Services
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John Boerstler explains how customer experience initiatives are building trust among veterans.
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Chief Veterans Experience Officer VA
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