FedLab: Human-Centered Design Recap
HCD use cases and success stories were discussed, and the principles and tactics of human-centered design and customer experience were explored in this virtual event. Customer journey mapping, CX measurement, and examples of how to implement these principles in your own design solutions — whether it’s product, experience or systems – were also reviewed.
FedLab Keynote
Veterans Affairs Keynote & Customer Experience
Barbara Morton, Deputy Chief Veterans Experience Officer, Veterans Affairs
FedLab Presentation
Human Centered Design Presentation
Erin Siminerio, Chief Design Officer, Veterans Experience Office, Veterans Affairs
Scott Weiss, Presidential Innovation Fellow, Veterans Experience Office, Veterans Affairs
Maura Newell, Presidential Innovation Fellow, Veterans Experience Office, Veterans Affairs
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How the VA’s Approach to Human-Centered Design Improved Veterans’ Experience
The agency saw substantial improvements in how it applies technology to better service veterans.
7m read -
VA Redefining Health Care Delivery Amid COVID-19 Pandemic
The agency is coupling API development with a focus on human-centered design to lay the groundwork for both current modernization and future initiatives.
7m read
