How to Leverage Digitalization to Improve the User Experience

Mitch Winans is Senior Advisor in the Internal Revenue Service (IRS) Enterprise Digitalization and Case Management Office.  In this role, he is responsible for building a new organization and leading modernization initiatives designed to enhance the taxpayer experience and IRS employee experience through innovative process improvements, agile technology solutions, and simplified digital environments.  Prior to this role, Mitch was Head of Customer Experience and Strategic Planning in the IRS Office of the Chief Procurement Officer and was responsible for enhancing the procurement experience for internal and external stakeholders, managing strategic planning for an organization with over 350 employees and a $2.6B annual procurement portfolio, and advising leadership on organizational development, technology and process improvements, and customer and employee engagement.  Before coming to the IRS, he was an Industry Liaison at the First Responder Network Authority (FirstNet) under the Department of Commerce and helped the newly formed agency establish its procurement organization and small business program.  Prior to joining FirstNet, Mitch served in various roles at the Department of Homeland Security (DHS).  As the Strategic Communications Liaison in the DHS Office of the Chief Procurement Officer, he counseled leadership on effective communications strategies and managed the spread of procurement information to industry, Congress, the media, the DHS acquisition workforce, and other DHS components.  Mitch was also a Contract Specialist for multiple agencies at DHS and supported a wide range of emergency management, law enforcement, and research and development programs for the Federal Emergency Management Agency, Customs and Border Protection, and the DHS Science and Technology Directorate.  Before joining DHS, he worked at the U.S. Chamber of Commerce Office of Congressional and Public Affairs.  Mitch received an MBA from the Johns Hopkins Carey Business School and a BA from the University of California, Irvine.

Jill Schornack is the Vice President of Product at NetDocuments and is instrumental in defining the vision for our portfolio of products, creating product development roadmaps, managing the launch of new solutions, and exploring opportunities to further align, integrate, and grow the portfolio. Jill spent 17 years with Thomson Reuters, where she guided law firms and corporate legal departments through many evolutions of technology.