call center modernization

• Data
• Health IT

Federal leaders highlight developments and infrastructure advancements impacting health innovation.

NextGen911 and improvements to the 988 Suicide & Crisis Lifeline aim to overhaul analog legacy systems to a digital ecosystem, but face funding and staffing challenges.

Immigration and Customs Enforcement (ICE) relies on a special call center — the Homeland Security Investigations Tip Line — for leads on human trafficking, terrorism, cybersecurity crimes and money laundering, but it faces operational challenges due to outdated IT infrastructure.