VA Watchtower Monitors Critical Apps to Thwart Disruptions
The tool provides a real-time view on agency systems to address glitches and system issues before they affect services.
The Department of Veterans Affairs’ new digital tool monitors hundreds of agency applications for glitches and other technical issues and sends alerts to remediate any detected problem in a matter of hours. This program, called Watchtower, shrinks the time that critical services are out of commission and ultimately prevents major disruptions to services for veterans.
In some cases, Watchtower was able to preemptively identify issues before they became apparent. Overseeing the program is Bill Chapman, director of engineering in VA’s Office of the CTO. He discusses more of these details about the program and how the agency is assessing its performance.
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Bill Chapman Director of Engineering VA
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