Enhancing the Taxpayer Experience with Tech Innovation
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Amid a widespread push to enhance the customer experience in government, agencies are improving several facets in technology strategies to get there. At the IRS, the customer experience encompasses both the internal workforce and taxpayers. Leaders are taking a closer look at the business process, automation, recruiting and retention, and data analytics to continuously modernize technology and improve digital services.
![GovFocus Enhancing the Taxpayer Experience with Tech Innovation](https://govciomedia.com/wp-content/uploads/2022/09/1000x650_Maximus_GovFocus_About_Img_v1-1.jpg?fit=max&auto=format&cs=adobergb1998&auto=compress)
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Karen Howard Director, Office of Online Services, IRS
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Elizabeth McCarthy Senior Director, Maximus
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