Enhancing the Taxpayer Experience with Tech Innovation
Amid a widespread push to enhance the customer experience in government, agencies are improving several facets in technology strategies to get there. At the IRS, the customer experience encompasses both the internal workforce and taxpayers. Leaders are taking a closer look at the business process, automation, recruiting and retention, and data analytics to continuously modernize technology and improve digital services.
-
Karen Howard Director, Office of Online Services, IRS -
Elizabeth McCarthy Senior Director, Maximus
-
Labor Department's New Hub Aims to Prepare Workforce for AI
The AI Workforce Hub provides AI literacy tools and hiring guidance to help workers and employers adapt to AI.
2m read -
Iran Strikes Showcase American AI, Drone and Cyber Advances
Operations in the Middle East highlight the Pentagon’s push for AI-enabled warfare, autonomous drones and integrated cyber operations.
4m read -
Federal AI Series: Training and the Workforce
Zscaler’s Chad Tetreault explained how federal agencies can train their workforce for AI, from prompt-based learning to simulation-driven leadership tools.
6m watch Partner Content -
Humanizing Cybersecurity Through a ‘Safer Shift’
Cybersecurity isn’t just tech. Safer Shift’s Tiziana Barrow shares how storytelling can make digital safety intuitive and human.
24m watch