How to Leverage Digitalization to Improve the User Experience

Digitalization is rising as a promising avenue to accelerate business processes, automate data intake, improve analysis and overall help end users streamline their work. IRS Enterprise Digitalization & Case Management Senior Advisor Mitch Winans and NetDocuments Vice President of Product Jill Schornack share how digitalization efforts they’re taking are making a difference for their customer communities.

-
Mitch Winans Senior Advisor, Enterprise Digitalization, IRS
-
Jill Schornack Vice President of Product, NetDocuments
-
The Next AI Wave Requires Stronger Cyber Defenses, Data Management
IT officials warn of new vulnerabilities posed by AI as agencies continue to leverage the tech to boost operational efficiency.
5m read -
Federal CIOs Push for ROI-Focused Modernization to Advance Mission Goals
CIOs focus on return on investment, data governance and application modernization to drive mission outcomes as agencies adopt new tech tools.
4m read -
Agencies Push Data-Driven Acquisition Reforms to Boost Efficiency
New initiatives aim to increase visibility of agency spending, improve data quality and create avenues to deploy solutions across government.
5m read -
Data Transparency Essential to Government Reform, Rep. Sessions Says
Co-Chair of the Congressional DOGE Caucus Rep. Pete Sessions calls for data sharing and partnerships to reduce waste and improve efficiency.
5m read -
AI Foundations Driving Government Efficiency
Federal agencies are modernizing systems, managing risk and building trust to scale responsible AI and drive government efficiency.
40m watch -
DOD Can No Longer Assume Superiority in Digital Warfare, Officials Warn
The DOD must make concerted efforts to address cyber vulnerabilities to maintain the tactical edge, military leaders said at HammerCon 2025.
4m read -
DHA CDAO Spearheads Master Data Catalog to Boost Transparency
Jesus Caban plans to boost DHA's data maturity through a new master data catalog, governance frameworks and inventory of tech tools.
5m read -
IRS Makes Direct File Code Public as Lawmakers Debate Program’s Fate
The agency sees the Direct File source code as beneficial to government digital services despite what happens with it in proposed budgets.
5m read -
A Look at Federal Zero Trust Transformation
Recent developments from CISA and DOD show how government is advancing zero trust quickly.
20m read -
Modernization Strategies to Enable Energy Innovation
Lawrence Berkeley National Lab and Maximus experts explore the modernization strategies driving digital transformation and operational resilience within the energy sector.
33m watch -
New Army Acquisition Plan Cites Autonomy, Predictive Analytics
Officials outline how the Army Transformation Initiative signals a broader shift toward efficiency with tech and acquisition reform.
4m read -
DOE National Labs Launch New AI Tools for Operational Efficiency
The Energy Department's National Laboratories are using AI to increase operational efficiency and drive research efforts forward.
3m read