Federal AI Adoption Depends on Effective Change Management Strategies

Sarah Moffat, Senior Change and Innovation Advisor, NASA

Technology is only as effective as the people using it. As agencies accelerate AI adoption, success depends on preparing the workforce for new ways of working, according to NASA Senior Change and Innovation Advisor Sarah Moffat.

At GovCIO Media & Research’s Federal IT Efficiency Summit, Moffat discussed how AI is reshaping the workforce and why cultural change must accompany technological transformation. She addressed concerns about AI replacing jobs and emphasized the importance of transparency, clear communication and leadership strategies that help employees understand their evolving roles.

Moffat also highlighted the value of focusing on uniquely human strengths such as creativity, judgment and collaboration. By allowing AI to handle routine tasks, employees can spend more time on higher-value work that advances mission outcomes and improves the employee experience.