VA’s Mobile App Brings CX Into Focus
With the Health and Benefits mobile app hitting 1 million downloads, tech is enabling access to key services.
At the end of 2022, the Department of Veterans Affairs announced more than 1 million downloads for its new “Health and Benefits” mobile app. The app provides a single platform for veterans to access health and benefits information, and VA plans to continue adding new features. VA Deputy CTO of Digital Experience Chris Johnston discusses the app development and the tools his agency used to increase access to critical services and improve customer experience.
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Chris Johnston Deputy CTO, Digital Experience VA
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