The Veterans Experience Office is developing new strategies to leverage data and technology to be the leading customer experience organization in government. The office’s Executive Director of Multi-Channel Technology Nathan Sanfilippo joined us live from HIMSS 2023 in Chicago to explain the evolution of new tools and services like the VA: Health and Benefits mobile application and upcoming voicebot pilot, which incorporates human-centered design principles to meet the veteran where they are.
HealthCast
19m listen
Live From HIMSS 2023: The Tech Tools Boosting Veteran Experience
VEO’s Executive Director of Multi-Channel Technology talks the latest developments bolstering the veteran experience.
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Nathan Sanfilippo Executive Director, Multi-Channel Technology Veterans Experience Office, VA
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