AI Backs the Largest Internal Help Desk in Government
Robert Cunningham, Executive Director for Enterprise Command Operations, VA
The Department of Veterans Affairs is responsible for the nation’s largest internal help desk in government.
Robert Cunningham, executive director for Enterprise Command Operations at VA, explains his oversight of the agency’s internal help desk, which processes more than two million requests per year with the help of automation and AI. The tech also enables VA to better manage outages and bugs within the agency’s systems.
Cunningham also shares how he collaborates with VA employees, government agencies and industry to offer IT services unrivaled in scale to better serve veterans and those that serve them.
-
Robert Cunningham Executive Director for Enterprise Command Operations, VA
-
Building Resilient AI Infrastructure
Officials from the Transportation Department, Government Accountability Office and CDW will discuss how agencies are navigating the transition from experimental AI to scalable, production-grade systems that deliver tangible ROI without requiring a "rip and replace" of existing legacy assets.
22m watch -
What’s Coming in Federal IT in 2026
Agency leaders are operationalizing AI and modernizing legacy software to meet the demands of a changing government landscape.
6m listen -
Taka Ariga’s Take on Scaling AI After Public Service
Former federal AI leader Taka Ariga shares lessons from GAO and OPM and offers advice for feds navigating career transitions and AI adoption.
7m watch -
New GSA Chief Pledges AI-Driven Modernization
The newly sworn-in administrator says AI adoption, acquisition reform and real estate consolidation will define GSA’s role in modernizing government.
3m read
