AI in the Postal System is Helping Combat Mail Fraud, Identity Theft
Eric Shen, Inspector in Charge, United States Postal Inspection Service
The U.S. Postal Inspection Service is increasingly leveraging artificial intelligence for its mission to enforce federal law on crimes and abuse that involve the postal system. According to USPIS Inspector in Charge Eric Shen, AI is helping identify suspects, monitor illicit websites and enhance public awareness about mail fraud and identity theft.
We caught up with Shen at Identity Week America about how the agency is evolving with technology. He said USPIS uses all the tools it can find — including social media and AI — to root out mail scams.
Shen also said USPIS is adapting operations with the changing nature of identity documents such as digital IDs. He noted that government needs to stay ahead of technological trends by collaborating with private industry to future-proof operations.
-
Eric Shen Inspector in Charge USPIS
-
VA Site Redesign Simplifies Veterans' Access to Services
New features on VA.gov include improved sign-on options and AI-powered search to benefits and services, officials said.
3m read -
GAO's Take on AI Costs, Cyber Risks in Federal Tech Strategies
Rising costs require government agencies to navigate how to consider AI use, evolving policies and the workforce in the loop.
4m read -
VBA Seeks Faster Claims With Day-One Access to Military Records
A partnership with the War Department gives the agency earlier access to records and reduces administrative delays around claims.
2m read -
When Tackling AI Risk, Feds Say It’s All About Data, Governance
Government AI leaders discussed how data governance, trust and risk management are shaping adoption of agentic AI across agencies.
3m read
