AI in the Postal System is Helping Combat Mail Fraud, Identity Theft
Eric Shen, Inspector in Charge, United States Postal Inspection Service
The U.S. Postal Inspection Service is increasingly leveraging artificial intelligence for its mission to enforce federal law on crimes and abuse that involve the postal system. According to USPIS Inspector in Charge Eric Shen, AI is helping identify suspects, monitor illicit websites and enhance public awareness about mail fraud and identity theft.
We caught up with Shen at Identity Week America about how the agency is evolving with technology. He said USPIS uses all the tools it can find — including social media and AI — to root out mail scams.
Shen also said USPIS is adapting operations with the changing nature of identity documents such as digital IDs. He noted that government needs to stay ahead of technological trends by collaborating with private industry to future-proof operations.
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Eric Shen Inspector in Charge USPIS
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