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GovCast Season 6 Episode 10 20m listen

Education Department Improves Customer Experience Through Digital Services

The Department of Education enhances the digital experience for 16 million users through implementation of the 21st Century Integrated Digital Experience Act.

Customer service continues to be a key focus for the Department of Education. As part of its Strategic Plan, the agency has fully executed the 21st Century Integrated Digital Experience Act to provide millions of customers with ease of access to digital services. Tune in to this special update from Education CIO Luis Lopez about the progress made on digital services and other IT and cybersecurity priorities, including the implementation of zero trust architecture.

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