Digital Services
Agencies are modernizing and developing digital services to transform how they interact with citizens. With design and technology, government digital services include secure online platforms, automation and data integration to improve service efficiency, accessibility and responsiveness to public needs.
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CBP’s Approach to Better Government Services
CBP leaders explore how human-centered design, grassroots innovation and technology are transforming government service delivery.
51m watch Partner Content -
America.gov Brings Generative AI to Federal Citizen Services
The site uses generative AI to help users find information and access services such as Medicare enrollment and passport applications.
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Treasury Expands Do Not Pay System to Prevent Improper Payments
Treasury expects 70% to 80% of government programs to fully use Do Not Pay as it expands tools to prevent improper payments.
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IC Agencies ‘Operate in the Gray’ to Accelerate Acquisition
Intelligence agencies are increasingly moving from traditional contracting models to a more outcome-based mindset.
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- Artificial Intelligence
- Customer Experience
- Digital Services
- Electronic Health Records
- GovFocus
- Health care
- Health IT
How Tech Advancements Support Military, Veteran Healthcare
The Department of Veterans Affairs and the Department of War are deploying a variety of technology-supported services to help warfighter and veterans behavioral health.
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FTC CIO Mark Gray Departs After 6 Years
Gray's exit follows recent departure announcements from the federal CIO and the CIOs at the Transportation and Interior departments.
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SSA Cuts Wait Times, Claims Backlog Through Tech Modernization
SSA officials said technology investments reduced disability backlogs, shortened wait times and expanded digital services.
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OMB Seeks Public Comment on Landmark Federal Acquisition Overhaul
The first proposed FAR revisions would streamline procurement, modernize acquisition and establish regular reviews to curb regulatory growth.
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IRS CEO Frames Agency as 'Largest Business in the World'
IRS is applying private-sector business principles to modernize taxpayer services, expand digital tools and improve customer experiences.
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Treasury Expands Data Analytics to Combat Fraud, Improper Payments
Officials say new data initiatives and payment verification tools are helping agencies detect fraud and reduce improper payments.
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VA Expands AI Footprint With 367 Use Cases Across Enterprise
Officials highlighted how AI is supporting areas like claims processing, clinical documentation, cybersecurity and fraud detection.
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GSA to Extend OneGov Software Deals in Next Phases
The future of OneGov will focus on extending discounted software agreements and expanding AI access across federal agencies.
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