Digital Services
Agencies are modernizing and developing digital services to transform how they interact with citizens. With design and technology, government digital services include secure online platforms, automation and data integration to improve service efficiency, accessibility and responsiveness to public needs.
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FTC CIO Mark Gray Departs After 6 Years
Gray's exit follows recent departure announcements from the federal CIO and the CIOs at the Transportation and Interior departments.
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SSA Cuts Wait Times, Claims Backlog Through Tech Modernization
SSA officials said technology investments reduced disability backlogs, shortened wait times and expanded digital services.
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OMB Seeks Public Comment on Landmark Federal Acquisition Overhaul
The first proposed FAR revisions would streamline procurement, modernize acquisition and establish regular reviews to curb regulatory growth.
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IRS CEO Frames Agency as 'Largest Business in the World'
IRS is applying private-sector business principles to modernize taxpayer services, expand digital tools and improve customer experiences.
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Treasury Expands Data Analytics to Combat Fraud, Improper Payments
Officials say new data initiatives and payment verification tools are helping agencies detect fraud and reduce improper payments.
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VA Expands AI Footprint With 367 Use Cases Across Enterprise
Officials highlighted how AI is supporting areas like claims processing, clinical documentation, cybersecurity and fraud detection.
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GSA to Extend OneGov Software Deals in Next Phases
The future of OneGov will focus on extending discounted software agreements and expanding AI access across federal agencies.
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DOGE Service Eyes Faster Procurement, AI to Modernize Government
Amy Gleason outlined a focus on agile procurement, legacy system modernization, AI adoption and improving citizen services.
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OMB Memo Forces Agencies to Rethink Procurement Oversight
Officials say OMB’s M-26-10 memo could reduce duplicative software spending, but agencies must avoid slowing mission operations.
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Modernizing Federal Contact Centers
Officials discuss how CX-driven strategies are modernizing contact centers and strengthening security and service delivery.
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Federal Agencies Modernize Contact Centers to Improve CX
VA and SSA are pushing digital-first strategies to unify multichannel services and improve customer experience.
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Inside SSA’s Digital First Strategy to Modernize Services
SSA is using automation to reduce call wait times, improve customer service and strengthen fraud prevention.
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