Digital Services
Agencies are modernizing and developing digital services to transform how they interact with citizens. With design and technology, government digital services include secure online platforms, automation and data integration to improve service efficiency, accessibility and responsiveness to public needs.
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Modernizing Federal Contact Centers
Officials discuss how CX-driven strategies are modernizing contact centers and strengthening security and service delivery.
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Federal Agencies Modernize Contact Centers to Improve CX
VA and SSA are pushing digital-first strategies to unify multichannel services and improve customer experience.
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Inside SSA’s Digital First Strategy to Modernize Services
SSA is using automation to reduce call wait times, improve customer service and strengthen fraud prevention.
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Commerce Unifies Financial Systems With BAS Cloud Platform
Commerce consolidates finance and acquisition systems into BAS, improving data sharing, efficiency and cross-bureau collaboration.
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VA Launches Tech Pilot Portfolio to Accelerate Modernization
The Department of Veterans Affairs launched technology pilots to accelerate modernization by testing tools that enhance veterans services.
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Impending TMF Sunset Redirects Federal Modernization Trajectories
With TMF set to expire Friday, federal IT officials warn modernization momentum could stall without swift congressional action.
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2025 Marks the Year of Tech, Talent Reinvention at VA
VA set the stage to modernize its electronic health record, implement emerging technology like artificial intelligence and streamline its workforce throughout 2025.
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GSA’s OneGov Strategy Simplifies AI Buying for Agencies
GSA’s OneGov strategy unifies federal buying to cut costs, boost efficiency and speed AI adoption to maintain global tech superiority.
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America by Design Initiative Sets ‘North Star’ for Federal UX
The new Chief Design Officer and National Design Studio will help agencies create digital services that mirror private sector standards.
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CIOs Say Agencies Must Fix Processes First, Then Layer in Emerging Tech
Federal leaders said digital transformation requires balancing emerging tech and innovation with mission-critical needs and processes.
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Army PEO Soldier Calls on Industry for Smarter, Lighter Tech
Brig. Gen. Troy Denomy emphasized the role of industry in developing scalable, soldier-tested technologies for today’s battlefield needs.
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New SHARE IT Act Mandates Federal Code Sharing to Cut Software Costs
Agencies are under pressure to make code public, with CMS leading efforts to drive open-source collaboration and governmentwide savings.
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