Despite the disruptions of the pandemic, processing claims and delivering benefits to veterans increased over the past year. Acting Under Secretary Thomas Murphy discusses the progress still ahead, including improvements to the GI Bill, digitization, automation technologies and more. Thanks to a career in the private sector, Murphy sees the importance of delivering services faster and sees great potential technology has in making that happen.
GovCast
Season 4
Episode 15
21m listen
How Modernized Tech Led to Faster Veteran Benefits Delivery
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VA’s benefits chief sees promise in emerging technology to delivering benefits faster.
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Thomas Murphy Acting Under Secretary for Benefits Veterans Benefits Administration
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