The IRS is undergoing large tech transformation efforts, and one office key to that is the now year-old Enterprise Digitalization and Case Management Office co-directed by Justin Abold-LaBreche. He shares his journey to the agency from the Department of Homeland Security and the U.S. military, and why he made these career pivots to technology. He also discusses efforts the office is tackling to improve the overall taxpayer experience with case management, automation tools in scanning files, and improved business processes.
GovCast
Season 4
Episode 20
29m listen
IRS Digitalization Office From Startup to Sustainment
Share
The office is transforming how IRS employees engage with taxpayers.
-
Justin Abold-LaBreche Co-Director, Enterprise Digitalization and Case Management IRS
Related Content
-
The Cybersecurity Nightmares Threatening Modern Organizations
Cybersecurity leaders examine the hidden threats facing organizations, from shadow AI and legacy systems to alert fatigue, analyst burnout and emerging AI risks.
17m watch -
Keeping Aging Federal Systems Running Amid OT Vulnerabilities
A techno-thriller novel highlights how organizational silos can become critical infrastructure vulnerabilities in the AI era.
19m watch -
HHS Looks to Centralize IT Buying, Speed Access to Emerging Tech
HHS is centralizing IT procurement while pursuing faster acquisition tools for AI and other emerging technologies.
9m watch -
VA Employees Save 6 Hours a Week With AI Tools
VA AI chief Kimberly McManus said AI tools are helping improve veteran care, reduce opioid overdose mortality and save time for employees.
4m watch
