The IRS is undergoing large tech transformation efforts, and one office key to that is the now year-old Enterprise Digitalization and Case Management Office co-directed by Justin Abold-LaBreche. He shares his journey to the agency from the Department of Homeland Security and the U.S. military, and why he made these career pivots to technology. He also discusses efforts the office is tackling to improve the overall taxpayer experience with case management, automation tools in scanning files, and improved business processes.
GovCast
Season 4
Episode 20
29m listen
IRS Digitalization Office From Startup to Sustainment
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The office is transforming how IRS employees engage with taxpayers.
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Justin Abold-LaBreche Co-Director, Enterprise Digitalization and Case Management IRS
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