The IRS is undergoing large tech transformation efforts, and one office key to that is the now year-old Enterprise Digitalization and Case Management Office co-directed by Justin Abold-LaBreche. He shares his journey to the agency from the Department of Homeland Security and the U.S. military, and why he made these career pivots to technology. He also discusses efforts the office is tackling to improve the overall taxpayer experience with case management, automation tools in scanning files, and improved business processes.
GovCast
Season 4
Episode 20
29m listen
IRS Digitalization Office From Startup to Sustainment
Share
The office is transforming how IRS employees engage with taxpayers.
-
Justin Abold-LaBreche Co-Director, Enterprise Digitalization and Case Management IRS
Related Content
-
Coast Guard Software Yard Accelerates Secure Application Development
Coast Guard’s infrastructure official shared how the effort strengthens application development and cybersecurity.
8m watch -
Navy CTO on the Service’s AI-First Push
The service is focused on increasing speed and scale for software development and AI.
7m watch -
Readiness Lessons From CIA's First Chief Wellbeing Officer
Former CIA Chief Wellbeing Officer Jennifer Posa discussed why workforce wellbeing is a strategic driver of mission success.
42m watch -
Air Force Software Official: AI Should Reuse Code, Not Rewrite It
CTO Kurt Jarvis explained how RAG, vector databases and DevSecOps guardrails help agencies safely integrate AI into coding.
7m watch
