VHA’s Innovation ecosystem is using human-centered design as the backbone of its “Reimagining Veteran Health care” project, which aims to design solutions that address critical changes in customer and employee needs and expectations following the onset of COVID-19. Brynn Cole, director of design and storytelling at VHA’s Innovation Ecosystem, explains how this approach conduces more effective health solutions and builds trust with veterans.
HealthCast
18m listen
Live from HIMSS: VHA’s Innovation Ecosystem Hinges on Human-Centered Design to Build Trust
Share
Brynn Cole breaks down how the department is scaling human-centered design to improve health care delivery and solutions.
-
Brynn Cole Director, Design & Storytelling VHA Innovation Ecosystem
Related Content
-
Federal Courts Use GIS to Improve Security, Visitor Experience
The Administrative Office of the Courts is using geospatial intelligence systems data to integrate security systems, enhance safety and improve the visitor experience.
13m listen -
AI Decision Support System Aims to Improve Battlefield Triage
APPRAISE helps combat medics identify hemorrhage risk earlier and make faster triage and evacuation decisions.
7m watch -
VA Deputy Secretary on Resuming EHR Rollout
VA resumed rollout of its EHRM program this weekend after a three-year pause, and Paul Lawrence discusses early feedback and lessons learned.
15m watch -
Former GSA, NASA Leader on Federal Acquisition Leadership
Former GSA and NASA executive Mary Davie shares advice for public servants considering a move to the private sector.
6m watch
