Transitioning Systems for Modern Agency Missions
IT modernization is a constant process necessary for improving customer service, mission delivery and collaboration. As health-focused organizations look to the latest standards and governance models for introducing new systems amid legacy systems, interoperability remains critical. Officials discuss some of the standards and policies underpinning modernization and where legacy systems fit into the process.
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Reggie Cummings Executive Director of Infrastructure Operations, VA -
Stephen Konya Senior Advisor to the Deputy National Coordinator, and Innovation Portfolio Lead, ONC -
Jon Mark Sano Field CTO, CDW
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The Digital Tool Measuring VA PACT Act Feedback, Trust
The customer experience tracker uses listening tools to give agency leadership a window into the veteran experience.
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A Shared Approach to Cybersecurity Resilience
Cybersecurity is a shared responsibility across agencies, vendors and users, but knowing exactly where all the gaps and cyber risks exist remains a challenge.
30m watch -
Labor CIO Gundeep Ahluwalia Departs, Deputy Takes Acting Role
The former CIO led major digital transformation efforts around digitization, customer experience and data modernization.
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Agencies Grapple With Multi-Channel Comms for CX
IRS and Labor officials say that providing multiple communication channels come with backend integration work.
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