Transitioning Systems for Modern Agency Missions
IT modernization is a constant process necessary for improving customer service, mission delivery and collaboration. As health-focused organizations look to the latest standards and governance models for introducing new systems amid legacy systems, interoperability remains critical. Officials discuss some of the standards and policies underpinning modernization and where legacy systems fit into the process.
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Reggie Cummings Executive Director of Infrastructure Operations, VA -
Stephen Konya Senior Advisor to the Deputy National Coordinator, and Innovation Portfolio Lead, ONC -
Jon Mark Sano Field CTO, CDW
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Former Federal Tech Leaders Push for Government Delivery Reform
After leaving government in 2025, April Harding and Maureen Klovers launched We The Doers to elevate frontline expertise and strengthen modernization efforts across agencies.
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Modernizing Federal Contact Centers
Officials discuss how CX-driven strategies are modernizing contact centers and strengthening security and service delivery.
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Navigating Federal Cloud Adoption
HHS leaders share how hybrid cloud strategies are evolving, integrating zero trust and shaping future cloud capabilities.
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Federal Agencies Modernize Contact Centers to Improve CX
VA and SSA are pushing digital-first strategies to unify multichannel services and improve customer experience.
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