Customer Experience
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The Digital Tool Measuring VA PACT Act Feedback, Trust
The customer experience tracker uses listening tools to give agency leadership a window into the veteran experience.
6m read -
Labor CIO Gundeep Ahluwalia Departs, Deputy Takes Acting Role
The former CIO led major digital transformation efforts around digitization, customer experience and data modernization.
2m read -
Agencies Grapple With Multi-Channel Comms for CX
IRS and Labor officials say that providing multiple communication channels come with backend integration work.
3m read -
Fulcrum Strategy Matches IT Needs Throughout DOD
Released in June, the Defense Department's IT strategy coalesces upper- and lower-level tech needs at the agency.
5m read -
GSA Hackathon Winners Produce AI Search Engine, Interface
Hackathon participants worked on how to use AI to improve customer experience and responsiveness on government websites.
3m read -
IRS CX Efforts Come With a New Acquisition Office
The agency is using Inflation Reduction Act funds to transform the taxpayer experience through digital tools and technology.
3m read -
IRS Hits New Milestone Amid Federal CX Priorities
Federal agencies discuss customer experience initiatives impacting tech developments around taxes, health care and immigration.
2m read -
Data Interoperability in Clinical Trials Will Help Put Patients First
The FDA wants to improve diversity in clinical trials as it outlined in new draft guidance open for public comment.
2m read -
Fulcrum Strategy is a 'Community Effort' to Boost DOD Cyber Foundation
The strategy provides four new lines of effort for how the Defense Department will lead cybersecurity efforts.
4m read -
TechNet Cyber: Balancing Speed and Security in Global Defense Operations
DISA’s Brig. Gen. Michael Cornell discusses user engagement in efforts to secure systems amid modernization.
8m watch -
Federal Tech Leads Reflect on What Makes Great CX
Following mandates to improve the customer experience, officials are embracing new workforce development approaches.
3m read -
VA Hits Milestone With 2 Million App Downloads
Officials say interest in the mobile application is an indicator of the tool’s staying power and importance of VA's digital transformation.
5m read
