VA’s Mobile App Brings CX Into Focus
With the Health and Benefits mobile app hitting 1 million downloads, tech is enabling access to key services.
At the end of 2022, the Department of Veterans Affairs announced more than 1 million downloads for its new “Health and Benefits” mobile app. The app provides a single platform for veterans to access health and benefits information, and VA plans to continue adding new features. VA Deputy CTO of Digital Experience Chris Johnston discusses the app development and the tools his agency used to increase access to critical services and improve customer experience.
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Chris Johnston Deputy CTO, Digital Experience VA
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Army Launches Joint Innovation Outpost to Accelerate Battlefield Capabilities
At Fort Bragg, the XVIII Airborne Corps’ Joint Innovation Outpost connects soldiers, engineers and industry to accelerate battlefield capability development.
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Federal Courts Use GIS to Improve Security, Visitor Experience
The Administrative Office of the Courts is using geospatial intelligence systems data to integrate security systems, enhance safety and improve the visitor experience.
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AI Decision Support System Aims to Improve Battlefield Triage
APPRAISE helps combat medics identify hemorrhage risk earlier and make faster triage and evacuation decisions.
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VA Deputy Secretary on Resuming EHR Rollout
VA resumed rollout of its EHRM program this weekend after a three-year pause, and Paul Lawrence discusses early feedback and lessons learned.
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