VA’s Mobile App Brings CX Into Focus
With the Health and Benefits mobile app hitting 1 million downloads, tech is enabling access to key services.
At the end of 2022, the Department of Veterans Affairs announced more than 1 million downloads for its new “Health and Benefits” mobile app. The app provides a single platform for veterans to access health and benefits information, and VA plans to continue adding new features. VA Deputy CTO of Digital Experience Chris Johnston discusses the app development and the tools his agency used to increase access to critical services and improve customer experience.
-
Chris Johnston Deputy CTO, Digital Experience VA
-
AI Powers Smithsonian’s Digital Transformation for America250
The Smithsonian is applying AI to research, digital collections and visitor experiences as it prepares for America250.
12m listen -
Inside DOE's Effort to Use AI for Nuclear Waste Cleanup
Eric Pierce explains how Savannah River National Laboratory is using AI to modernize environmental monitoring and waste cleanup.
12m listen -
Wellness Tips for Cyber Leaders at Home
Avni Desai is a dedicated professional at CGI, where she brings a thoughtful blend of leadership, strategic insight and a people‑centered approach to her work.
46m watch -
How Scientists Are Using AI to Analyze the Universe
AstroAI uses AI to identify unexpected patterns in astronomical data, helping scientists uncover new space phenomena.
13m watch
