Veterans Digital Transformation Breakfast
At the Veterans Digital Transformation Breakfast, we celebrated the transformation of digital services serving America’s Veterans. VA leaders dove into the technological advancements the agency’s Office of Information and Technology and Veterans Experience Office have made to transform Veterans’ lives.
Since launching the new VA.gov website, the VA has made strides in placing technology at the center of their mission to better the lives of Veterans. Machine learning, APIs, and other innovation tools are at the heart of the progress toward VA’s digital transformation, enabling a seamless, unified Veteran experience. We discussed the accomplishments, lessons learned – and what’s to come.
Speakers / Panelists
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U.S. Senator John Boozman Chairman, U.S. Senate Appropriations Subcommittee on Military Construction Veterans Affairs, and Related Agencies
Speakers / Panelists
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James Byrne Deputy Secretary VA
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James Gfrerer Assistant Secretary, Information and Technology and CIO VA
The panel will cover the forthcoming opportunities that telehealth provides as well as the new options provided to Veterans through the Mission Act. The Veterans Experience Office has made strides to improve trust scores through Medallia measurements and service improvements.
Speakers / Panelists
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Dominic Cussatt Principal Deputy Assistant Secretary, Office of Information Technology VA
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Barbara Morton Deputy Chief, Veterans Experience Office VA
One year since the launch of the redesigned VA.gov, the VA continues to improve the digital experience for Veterans. VA leadership will review new features, discuss the improvements and explain what’s next. The panel will also cover the mobile experiences through the ATLAS initiative.
Speakers / Panelists
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Lauren Alexanderson Health Product & Design Lead VA.gov
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Andrew Fichter Product Owner, Lighthouse API Platform VA
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Charles Worthington Chief Technology Officer VA
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Lauren Alexanderson Health Product & Design Lead, VA.gov
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U.S. Senator John Boozman Chairman, Senate Appropriations Subcommittee on Military Construction, Veterans Affairs, and Related Agencies
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James Byrne Deputy Secretary, VA
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Dominic Cussatt Principal Deputy Assistant Secretary, Office of Information and Technology, VA
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Andrew Fichter Product Owner, Lighthouse API Platform, VA
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James Gfrerer Assistant Secretary, Information and Technology and CIO, VA
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Barbara Morton Deputy Chief Veterans Experience Officer, VA
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Charles Worthington Chief Technology Officer, VA