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Modernizing Federal Contact Centers
Officials discuss how CX-driven strategies are modernizing contact centers and strengthening security and service delivery.
30m watch Partner Content -
AI Decision Support System Aims to Improve Battlefield Triage
APPRAISE helps combat medics identify hemorrhage risk earlier and make faster triage and evacuation decisions.
7m watch -
VA Deputy Secretary on Resuming EHR Rollout
VA resumed rollout of its EHRM program this weekend after a three-year pause, and Paul Lawrence discusses early feedback and lessons learned.
15m watch -
Former GSA, NASA Leader on Federal Acquisition Leadership
Former GSA and NASA executive Mary Davie shares advice for public servants considering a move to the private sector.
6m watch -
Why Federal Tech Leaders Are Wearing Many Hats
Combining senior tech roles can streamline decision-making, but experts warn limited time and resources may hinder execution.
4m read -
Inside SSA’s Digital First Strategy to Modernize Services
SSA is using automation to reduce call wait times, improve customer service and strengthen fraud prevention.
7m read -
Inside the Army’s FUZE Model for Rapid Tech Deployment
FUZE Director Matthew Willis explains how the Army is using a venture-style investment model to move emerging technologies from prototype to the field faster.
10m listen -
DOL’s AI-Ready Initiative Gains Early Traction with Nationwide Rollout
A new seven-day AI course from the Labor Department uses mobile learning to boost AI literacy nationwide.
3m read -
CDC’s AI Strategy Embraces Speed, Flexibility
CDC’s Chief AI Officer Travis Hoppe shares how the agency is aligning cutting-edge tools with federal standards and mission needs.
13m watch -
Study Highlights Untapped Potential of National Guard in Cyber Missions
Title 32 authorities could enable National Guard cyber teams to support federal missions without major policy changes.
4m read -
HHS Restores ONC, Keeps Key Health IT Programs Intact
HHS' CIO office takes enterprise IT while ONC refocuses on standards, certification and nationwide data exchange initiatives.
2m watch -
White House AI Framework Revives Early Internet Governance Debates
Trump administration’s National AI Legislative Framework echoes Web 1.0 tensions over liability, innovation and federal preemption.
4m read