Enhancing the Taxpayer Experience with Tech Innovation
Amid a widespread push to enhance the customer experience in government, agencies are improving several facets in technology strategies to get there. At the IRS, the customer experience encompasses both the internal workforce and taxpayers. Leaders are taking a closer look at the business process, automation, recruiting and retention, and data analytics to continuously modernize technology and improve digital services.
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Karen Howard Director, Office of Online Services, IRS
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Elizabeth McCarthy Senior Director, Maximus
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IRS Tax Filing Pilot Part of Digital-First Customer Experience Plan
Many taxpayers increasingly expect flexible, easy and self-directed digital interactions, agency leaders said.
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Federal Agencies Make the Case for Quantum
Amid development of emerging technologies like AI and machine learning, leaders see promise in quantum computing.
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Connectivity Drives Future of Defense
The Defense Department is strategizing new operating concepts ahead of future joint force operations.
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5 Predictions for AI in Government Technology
Agencies are setting plans in motion not only to integrate AI into their enterprises, but also ensuring the data that power these systems are fair.
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