Enhancing the Taxpayer Experience with Tech Innovation
Amid a widespread push to enhance the customer experience in government, agencies are improving several facets in technology strategies to get there. At the IRS, the customer experience encompasses both the internal workforce and taxpayers. Leaders are taking a closer look at the business process, automation, recruiting and retention, and data analytics to continuously modernize technology and improve digital services.
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Karen Howard Director, Office of Online Services, IRS -
Elizabeth McCarthy Senior Director, Maximus
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AI Revolutionizes Defense Decision-Making
AI enhances access to vital information for defense leaders, empowering faster, more informed decision-making on and off the battlefield.
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Opinion: AI Is Reshaping Government, Can Contractors Keep Up?
To compete in the new AI-driven public sector, contractors must demonstrate the one thing machines can’t deliver: human originality.
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Human-AI Collaboration is Key to Secure Government Systems
Former CIA security chief emphasizes training and international standards for effective AI implementation.
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Air Force, Coast Guard Talk Data Security Efforts for AI Development
The services' AI initiatives include efforts like creating clean training data, countering data poisoning and bridging siloed teams.
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