Enhancing the Taxpayer Experience with Tech Innovation
Amid a widespread push to enhance the customer experience in government, agencies are improving several facets in technology strategies to get there. At the IRS, the customer experience encompasses both the internal workforce and taxpayers. Leaders are taking a closer look at the business process, automation, recruiting and retention, and data analytics to continuously modernize technology and improve digital services.
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Karen Howard Director, Office of Online Services, IRS -
Elizabeth McCarthy Senior Director, Maximus
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Military Spouse Entrepreneurs Seek Greater Access to Federal Contracts
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The Federal CIO Tracker: Running List
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How to Thrive in Cybersecurity Without Burning Out
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Federal Agencies Navigate 'Messy Middle' of Acquisition Reform
Government agencies are shifting from compliance to mission-focused acquisition under sweeping FAR reforms.
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