The White House Lays Out Its Digital Customer Experience Guidance
An OMB memo and a White House fact sheet prioritize ways that Americans can best interact with agencies online.
Last month, the Office of Management and Budget released a guidance on digital customer experience. The policy guidance sets policy recommendations for agencies to make digital government services “easy to use, trustworthy and accessible.” The White House’s corresponding fact sheet lays out successes, challenges and the future of digital government as it evolves.
GovCIO Media & Research Managing Editor Ross Gianfortune, Staff Writer/Researcher Jayla Whitfield and Staff Writer/Researcher Anastasia Obis discuss the ways agencies can adopt digital government principles laid out by the White House.
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Ross Gianfortune Managing Editor GovCIO Media & Research -
Jayla Whitfield Staff Writer/Researcher GovCIO Media & Research -
Anastasia Obis Staff Writer/Researcher GovCIO Media & Research
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New OPM Database is First Step for Federal HR Modernization
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Navy Pushes AI from Experiments to Everyday Warfighting Functions
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VA Launches Tech Pilot Portfolio to Accelerate Modernization
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Why Federal Experience Matters After Leaving Government
Jose Arrieta, former HHS CIO, discusses how federal civil servants can carry their high-stakes experience and resilience into careers beyond public service.
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