Customer service continues to be a key focus for the Department of Education. As part of its Strategic Plan, the agency has fully executed the 21st Century Integrated Digital Experience Act to provide millions of customers with ease of access to digital services. Tune in to this special update from Education CIO Luis Lopez about the progress made on digital services and other IT and cybersecurity priorities, including the implementation of zero trust architecture.
GovCast
Season 6
Episode 10
20m listen
Education Department Improves Customer Experience Through Digital Services
The Department of Education enhances the digital experience for 16 million users through implementation of the 21st Century Integrated Digital Experience Act.
-
Luis Lopez CIO Department of Education
Related Content
-
CMMC Needs to Adapt to Evolving Cyber Threats
Katie Arrington says DOD needs to strengthen dynamic cybersecurity in the age of AI and quantum.
13m listen -
Navy Lab's PROTEUS Provides AI-Powered Maritime Awareness
NRL's Alan Hope details how real-time data and AI are empowering agencies to track vessels, combat threats and enhance maritime domain awareness.
23m watch -
NCI Uses Wearables Data to Link Exercise to Cancer Risk
NCI finds a connection between low-intensity exercise and decreased risk of cancer through data collected from wearable technology.
9m listen -
Space Force’s Former CITO Talks AI Dominance Amid Rising Global Competition
Lisa Costa explains how the Trump administration’s recent AI legislation has signaled a strategic shift toward more agile and collaborative federal AI development.
9m listen
