A Look at DHS’ Plans to Boost CX, IT Workforce
The agency’s focus on improving the customer experience is leading to new hiring initiatives and AI development.
The Department of Homeland Security is developing a new workforce plan to bring in technical talent through initiatives like a new IT Academy.
Executive Director of IT Operations Chris Granger discusses how these efforts and more are part of a broader plan at DHS to improve its services make them more equitable and accessible.
Granger dives into the agency’s strategic plan for the next four years and how technologies like artificial intelligence will support initiatives to improve the supply chain and even support missions to locate and rescue victims of online child sexual exploitation.
-
Chris Granger Executive Director of IT Operations DHS
-
NNSA Eyes Human-Machine Teaming to Boost Mission Efficiency
Officials say AI will reshape roles, enhance cybersecurity and support predictive maintenance as NNSA modernizes operations.
2m read -
Service CIOs Push for One Cyber Talent Platform Across DOW
Leaders say the current patchwork of service‑built systems slows hiring and obscures mastery, calling for an enterprise model focused on outcomes.
3m read -
NASA Expands Nuclear, Workforce Strategies to Power Future Missions
NASA is advancing nuclear systems and workforce models to accelerate space exploration and mission readiness.
2m read -
CYBERCOM 2.0 Seeks to 'Deny Adversaries Freedom of Maneuver'
CYBERCOM 2.0 focuses on talent retention, specialization and AI readiness to prepare for modern cyber warfare.
3m read
