A Look at DHS’ Plans to Boost CX, IT Workforce
The agency’s focus on improving the customer experience is leading to new hiring initiatives and AI development.
The Department of Homeland Security is developing a new workforce plan to bring in technical talent through initiatives like a new IT Academy.
Executive Director of IT Operations Chris Granger discusses how these efforts and more are part of a broader plan at DHS to improve its services make them more equitable and accessible.
Granger dives into the agency’s strategic plan for the next four years and how technologies like artificial intelligence will support initiatives to improve the supply chain and even support missions to locate and rescue victims of online child sexual exploitation.
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Chris Granger Executive Director of IT Operations DHS
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Why Storytelling Belongs in a Federal Leader’s Toolkit
Lucinda Wade and Mahua Mitra discuss the art of crafting compelling narratives and how to use the technique to inspire others.
19m listen -
AI Fundamentals Bootcamp
Join us for an informative workshop for federal technologists interested in exploring artificial intelligence in the public sector. This bootcamp will help you learn how AI can boost government services and operations.
IBM Innovation Studio | 600 14th St NW, Washington DC, 2nd Floor -
Congress Prioritizes AI, Modernization in Defense Funding Bill
Drafts of the National Defense Authorization Act include provisions on emerging technology, AI governance and zero trust.
5m read -
Advanced Computing Holds Promise for Health Care, Ethical Hurdles Remain
Researchers and government officials are creating policies to improve customer experience nearly a year after President Biden’s executive order on digital experience.
3m read
