A Look at DHS’ Plans to Boost CX, IT Workforce
The agency’s focus on improving the customer experience is leading to new hiring initiatives and AI development.
The Department of Homeland Security is developing a new workforce plan to bring in technical talent through initiatives like a new IT Academy.
Executive Director of IT Operations Chris Granger discusses how these efforts and more are part of a broader plan at DHS to improve its services make them more equitable and accessible.
Granger dives into the agency’s strategic plan for the next four years and how technologies like artificial intelligence will support initiatives to improve the supply chain and even support missions to locate and rescue victims of online child sexual exploitation.
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Chris Granger Executive Director of IT Operations DHS
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Agile Acquisition Becomes DISA's New Battlefield Advantage
DODNet leaders say 90-day OTA cycles and flexible engineering models are helping DISA deliver capabilities at the speed of cyber threats.
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FTC CIO Mark Gray Departs After 6 Years
Gray's exit follows recent departure announcements from the federal CIO and the CIOs at the Transportation and Interior departments.
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Federal CIO Tracker: Latest Appointments
Stay up to date on federal CIO and IT leadership changes, including appointments, departures and leadership transitions.
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USPIS Uses AI to Advance Criminal Investigations
The U.S. Postal Inspection Service is using AI to uncover crime patterns, support investigations and improve workforce efficiency.
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