A Look at DHS’ Plans to Boost CX, IT Workforce
The agency’s focus on improving the customer experience is leading to new hiring initiatives and AI development.
The Department of Homeland Security is developing a new workforce plan to bring in technical talent through initiatives like a new IT Academy.
Executive Director of IT Operations Chris Granger discusses how these efforts and more are part of a broader plan at DHS to improve its services make them more equitable and accessible.
Granger dives into the agency’s strategic plan for the next four years and how technologies like artificial intelligence will support initiatives to improve the supply chain and even support missions to locate and rescue victims of online child sexual exploitation.
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Chris Granger Executive Director of IT Operations DHS
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Federal Courts Use GIS to Improve Security, Visitor Experience
The Administrative Office of the Courts is using geospatial intelligence systems data to integrate security systems, enhance safety and improve the visitor experience.
13m listen -
Agencies Shift Toward Automated Identity Management to Bolster Zero Trust
Officials say disconnected clinics, global workforces and AI-driven devices demand architectures built around identity, not networks.
3m read -
Modernizing Federal Contact Centers
Officials discuss how CX-driven strategies are modernizing contact centers and strengthening security and service delivery.
30m watch Partner Content -
AI Decision Support System Aims to Improve Battlefield Triage
APPRAISE helps combat medics identify hemorrhage risk earlier and make faster triage and evacuation decisions.
7m watch
