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GovCast Season 7 Episode 1 28m listen

A Look at DHS’ Plans to Boost CX, IT Workforce

The agency’s focus on improving the customer experience is leading to new hiring initiatives and AI development.

The Department of Homeland Security is developing a new workforce plan to bring in technical talent through initiatives like a new IT Academy.

Executive Director of IT Operations Chris Granger discusses how these efforts and more are part of a broader plan at DHS to improve its services make them more equitable and accessible.

Granger dives into the agency’s strategic plan for the next four years and how technologies like artificial intelligence will support initiatives to improve the supply chain and even support missions to locate and rescue victims of online child sexual exploitation.

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