Customer Experience
Government is leveraging technology to improve public services and customer experience by enhancing accessibility, efficiency and user satisfaction. By integrating digital solutions like AI-driven chatbots, self-service portals and data analytics, agencies can streamline interactions, reduce wait times and deliver more personalized and transparent services to citizens via human-centered design.
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Platform One Tackles Next Phase in Software Delivery
The software delivery engine sets its sights on DevSecOps infrastructure and preparing for a post-quantum future as it matures.
7m read -
VA Secretary Doug Collins Promises Veteran-Centered Reform
The new VA Secretary Doug Collins targets user experience, veteran choice and modernization to advance bipartisan efforts like the PACT Act.
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VA Secretary Praises World-Class Presidential Transition Efforts
Secretary Denis McDonough said his team has provided tools for the Trump administration to tackle community care and EHR modernization.
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Mission Daybreak Tech Aims to Reduce Veteran Suicides
The VA’s Mission Daybreak grant program has developed innovative technologies to help VA providers reduce veteran suicides.
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- Artificial Intelligence
- Customer Experience
- Data
- Digitization
- Electronic Health Records
- Health care
- Health IT
VA Focuses on Continuous Improvement for 2026 EHR Rollout
VA plans to resume rollout of its EHR in FY 25, focusing recent feedback to drive continuous improvement amid the presidential transition.
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VHA Highlights Emerging Tech Impacts Over 2024
VHA's 2024 Innovation Report highlights the innovations enabling the agency to keep pace with the surge of claims and benefits delivery.
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Former Veterans Experience Chief Reflects on 3 Years at VA
John Boerstler led major customer experience programs that helped improve the agency's trust score and influence work across the government.
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VA Rolls Out Tele-emergency Care Program Nationwide
The Department of Veterans Affairs announced the roll out of its tele-emergency care program nationwide this week.
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Advanced Computing Holds Promise for Health Care, Ethical Hurdles Remain
Researchers and government officials are creating policies to improve customer experience nearly a year after President Biden’s executive order on digital experience.
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Health IT Leaders Tout Technology, Partnerships and Innovation
Officials noted the importance of collaboration between the public and private sector during a lightning round session at the Health IT Summit.
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The Security and UX Standards That Power Digital Identity Programs
Live from Identity Week, Ryan Galluzzo discusses the latest draft of NIST's Digital Identity Guidelines for the identity-proofing process.
18m listen -
The Digital Tool Measuring VA PACT Act Feedback, Trust
The customer experience tracker uses listening tools to give agency leadership a window into the veteran experience.
6m read
