Customer Experience
-
- Artificial Intelligence
- Customer Experience
- Data
- Digitization
- Electronic Health Records
- Health care
- Health IT
- Uncategorized
VA Focuses on Continuous Improvement for 2025 EHR Rollout
VA plans to resume rollout of its EHR in FY 25, focusing recent feedback to drive continuous improvement amid the presidential transition.
4m read -
VHA Highlights Emerging Tech Impacts Over 2024
VHA's 2024 Innovation Report highlights the innovations enabling the agency to keep pace with the surge of claims and benefits delivery.
4m read -
Former Veterans Experience Chief Reflects on 3 Years at VA
John Boerstler led major customer experience programs that helped improve the agency's trust score and influence work across the government.
6m read -
VA Rolls Out Tele-emergency Care Program Nationwide
The Department of Veterans Affairs announced the roll out of its tele-emergency care program nationwide this week.
4m read -
Advanced Computing Holds Promise for Health Care, Ethical Hurdles Remain
Researchers and government officials are creating policies to improve customer experience nearly a year after President Biden’s executive order on digital experience.
3m read -
Health IT Leaders Tout Technology, Partnerships and Innovation
Officials noted the importance of collaboration between the public and private sector during a lightning round session at the Health IT Summit.
5m read -
The Security and UX Standards That Power Digital Identity Programs
Live from Identity Week, Ryan Galluzzo discusses the latest draft of NIST's Digital Identity Guidelines for the identity-proofing process.
18m listen -
The Digital Tool Measuring VA PACT Act Feedback, Trust
The customer experience tracker uses listening tools to give agency leadership a window into the veteran experience.
6m read -
Labor CIO Gundeep Ahluwalia Departs, Deputy Takes Acting Role
The former CIO led major digital transformation efforts around digitization, customer experience and data modernization.
2m read -
Agencies Grapple With Multi-Channel Comms for CX
IRS and Labor officials say that providing multiple communication channels come with backend integration work.
3m read -
Fulcrum Strategy Matches IT Needs Throughout DOD
Released in June, the Defense Department's IT strategy coalesces upper- and lower-level tech needs at the agency.
5m read -
GSA Hackathon Winners Produce AI Search Engine, Interface
Hackathon participants worked on how to use AI to improve customer experience and responsiveness on government websites.
3m read
