Archives: Silvia Oakland
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IRS Hits New Milestone Amid Federal CX Priorities
Federal agencies discuss customer experience initiatives impacting tech developments around taxes, health care and immigration.
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Data Interoperability in Clinical Trials Will Help Put Patients First
The FDA wants to improve diversity in clinical trials as it outlined in new draft guidance open for public comment.
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White House Explores AI's Role in Chip Manufacturing
Officials see opportunity for greater investment in AI research and development for improving semiconductor manufacturing.
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FDA CIO Looks to Expand Modernization Plans
CIO Vid Desai outlines how his office is considering workforce development and emerging technology across the enterprise.
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Federal Tech Leads Reflect on What Makes Great CX
Following mandates to improve the customer experience, officials are embracing new workforce development approaches.
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Post-Quantum Cryptography Success Relies on a Strong Workforce
The federal workforce sees need for training and education amid growing priorities around post-quantum cryptography for cybersecurity.
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State Cyber Plan for Digital Solidarity Tackles Tech Diplomacy
Recent federal agency plans emphasize international collaboration against cybercrime and adversaries amid emerging technology priorities.
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Agency Leaders Call Cybersecurity 'Kitchen Table' Topic
The conversation around cybersecurity is changing. Civil society now joins the federal and industry conversation.
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CDC's New Website Keys in on User Experience
As a part of CDC’s “Moving Forward” project, the agency unveiled a new website. The user experience drove the heart of the project.
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ACF Taps New CISO From Education Department
Hanan Abu Lebdeh announced the move on LinkedIn on Monday.
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White House Touts Cyber Strategy Implementation Successes
The White House is working with CISA and NIST to implement the plan and boost resiliency across the cyber domain.
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AI Aids USAJobs' Move to the Cloud
Agencies grapple with AI development and developing use cases that improve workforce and mission priorities.
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