Building in Equity for Improved Customer Experience
Strong data management practices can help federal agencies address inequities in the services they provide to the general public. The White House’s 2021 Executive Order No. 13985 instructs agencies to advance racial equity and support for underserved communities, so tune in to this GovFocus panel to hear how federal IT leaders are exploring new data strategies, policies and procedures to improve customer experience for all.
-
Barbara Morton Deputy Chief, Veterans Experience Office, VA
-
Teresa Weipert General Manager, Federal, Maximus
-
HHS Accelerates AI, TEFCA in 2024
Micky Tripathi, tech policy and health IT leader, reflects on progress HHS has made with AI, data and TEFCA and outlines plans for 2025.
-
VA Focuses on Continuous Improvement for 2026 EHR Rollout
VA plans to resume rollout of its EHR in mid-2026, focusing recent feedback to drive continuous improvement amid the presidential transition.
4m read -
Navigating Federal Zero Trust Development
This panel explores the consistent steps agencies took to get here, and examines the future of zero trust.
26m watch -
VHA Highlights Emerging Tech Impacts Over 2024
VHA's 2024 Innovation Report highlights the innovations enabling the agency to keep pace with the surge of claims and benefits delivery.
4m read