Building in Equity for Improved Customer Experience

Barbara C. Morton assumed her current duties in July 2016 when she joined the Veterans Experience Office (VEO) as Deputy Chief Veterans Experience Officer. In this role Barbara is responsible for building a lasting customer experience capability at VA and sharing best practices across sister Federal Agencies. She was a recipient for the Gears of Government President’s Award (2019) and the Service to the Citizen Award (2019) for her role in transforming VA’s capabilities to provide Veterans with an excellent customer experience.

Barbara joined the Department of Veterans Affairs in 2006 as a Staff Attorney at the Board of Veterans’ Appeals (Board). She served the Board in a variety of other capacities, to include Special Counsel to the Appellate Group, Special Assistant to the Vice Chairman, Executive Assistant to the Chairman, and Executive Director for the Office of Management, Planning & Analysis. While at the Board, Barbara stood up and led the Board’s Appeals Modernization OIT efforts, which included securing industry technologists from United States Digital Service to develop and launch new appeals platforms.

A native of Rockport, Massachusetts, Barbara attended Skidmore College in Saratoga Springs, NY, earning a degree in psychology and philosophy. After receiving her J.D. from Suffolk University Law School, Barbara completed two clerkships in the New England area and thereafter pursued an LL.M. in constitutional law at Georgetown Law. She has published a variety of law review articles, including two pieces relating to posttraumatic stress disorder. Barbara dabbles in the arts, to include painting, photography, ceramics, and stained glass, and she loves following professional tennis and basketball. She also enjoys volunteering for various Veteran-centered causes, to include events at Arlington National Cemetery and the annual Toys-for-Tots campaign.

Teresa Weipert has more than 30 years of strategic government contracting experience in driving dynamic change for teams, customers, and the organizations she leads. Her transformational leadership style is built on bringing key stakeholders from across a business together for open dialogue to identify operational improvements. She excels at building teams that design and deliver innovative, technology-enabled solutions that meet mission-critical business requirements and drive growth.

Today, she serves as the General Manager of the Federal Services Segment, where she is responsible for all operations, financial, and business development activities for the company’s U.S. Federal business. Ms. Weipert joined Maximus in 2021 with a focus on modernizing the company’s digital, enterprise IT, and BPO portfolios and putting the Federal division on a growth trajectory consistent with both the market opportunity and the relevance of the business to Maximus’ growth as a company.

Previously, Ms. Weipert led the management of the healthcare, life sciences, and State, Local, and Education (SLED) service lines at IBM. This robust portfolio included application maintenance and support, custom application, and hybrid cloud services. Preceding her role at IBM, Ms. Weipert served as a Senior Vice President in the government group at Sutherland Global Services. There, she not only created the business unit but, at the same time, drove triple-digit growth in the company’s service center management, contact center management, business process outsourcing, and analytics service areas.

Prior to her role at Sutherland, Ms. Weipert led the strategic business initiatives in outsourcing for the Health and Public Sector industry at Accenture. She also served as vice president at Unisys, where she led the strategic programs and initiatives for the Global Outsourcing Division.

Ms. Weipert has served on various Cloud Computing Groups and currently serves on the Dean’s Council for the George Mason University School of Management. She is a frequent speaker to educational and community groups on various technical topics, including cloud computing, and is a member of WIT (Women in Technology), AFFIRM, and ACT-IAC.

Ms. Weipert holds an MS in Information Systems from The George Washington University.