Customer Experience
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2025 Marks the Year of Tech, Talent Reinvention at VA
VA set the stage to modernize its electronic health record, implement emerging technology like artificial intelligence and streamline its workforce throughout 2025.
4m read -
DHS 'Smart Wall' Drives Data-Driven Border Modernization
The system reflects years of modernization efforts using advanced analytics and real-time data to drive its mission.
2m read
OPM Extends Tech Force Deadline as Program Tests New Federal Hiring Model
High demand prompted OPM to extend Tech Force applications to Feb. 2 as the agency pilots centralized, skills-based hiring.
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VA Focuses on High-Impact Use Cases in AI Strategy Update
The VA updated its AI strategy to focus on high-impact use cases, automation and key areas where innovation could be highlighted.
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CIOs Say Agencies Must Fix Processes First, Then Layer in Emerging Tech
Federal leaders said digital transformation requires balancing emerging tech and innovation with mission-critical needs and processes.
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VA to Roll Out Ambient Listening Pilots at 10 Facilities by Year End
The agency's AI pilots test ambient listening tools while expanding use cases and strengthening governance for secure adoption.
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TSA Expands Digital ID Use, Eyes E-Gates for Automated Passenger Flow
TSA expands acceptance of mobile driver’s licenses, streamlining security checks and setting up future automated screening.
2m read
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CDC’s AI Strategy Embraces Speed, Flexibility
CDC’s Chief AI Officer Travis Hoppe shares how the agency is aligning cutting-edge tools with federal standards and mission needs.
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Marine Warfighting Lab Turns Lessons from Ukraine into Future Strategy
The Marine Corps Warfighting Laboratory uses wargaming and simulation to analyze threats, test capabilities and prepare for future conflicts.
12m listen -
Former DOL CISO on the Importance of Building Your Network
Paul Blahusch discusses leveraging your network and the power of pivoting.
7m watch -
Inside DOE’s Genesis Mission to Power AI-Driven Science
Rick Stevens explains how DOE’s Genesis mission is integrating supercomputing, AI and quantum technologies to accelerate scientific discovery.
25m watch
