Enhancing Customer Experience for Federal Student Aid
The Education Department has been overhauling its digital services for improved UX design.
From streamlining digital services to incorporating plain language, the Education Department’s Federal Student Aid (FSA) Office has been working to modernize processes and improve user experience for the 10 million students it serves every year. Margaret Glick, FSA CIO, dives into how her office is working with schools to enhance the aid process and strengthen cybersecurity practices.
To sign up and receive FSA’s new cybersecurity newsletter, listeners can email [email protected]
Public service employees who work for a local, state, or federal government or work for certain non-profits, may qualify for special loan repayment waivers. For a limited time, student loan borrowers may be able to get credit for past payments that don’t qualify under the normal PSLF rules. These temporary changes expire on Oct. 31. For more information, visit StudentAid.gov/PSLFwaiver.
-
Margaret "Meg" Glick Federal Student Aid CIO Department of Education
-
PHP Warning Highlights Battle Between AI Speed, Cyber Hygiene
CISA warned organizations to patch a pair of hypertext vulnerabilities that would allow intruders remote server access.
3m read -
VA Modernizes Cemetery Visits With Digital Maps, QR Codes
New kiosk software is making it easier for cemetery visitors to search for gravesites, navigate cemetery grounds and learn about veterans.
4m read -
The Cybersecurity Nightmares Threatening Modern Organizations
Cybersecurity leaders examine the hidden threats facing organizations, from shadow AI and legacy systems to alert fatigue, analyst burnout and emerging AI risks.
17m watch -
Marine Corps Eyes Expanded OTAs Amid Acquisition Reform
Marine Corps acquisition reforms are driving increased use of OTAs to accelerate technology development and expand industry partnerships.
3m read
