Enhancing Federal Digital CX

John Boerstler is the Chief Veterans Experience Officer at the VA.

Mathias Rechtzigel crafts inclusive digital experiences that work for everyone, regardless of their background or abilities. Currently as a Digital Service Expert at the Center for Medicare and Medicaid, he is emphasizing the enhancement of customer experience through human-centered design, user research, and accessibility. His goal is to ensure that every digital service built is centered around lived experiences so that government just works.

Before joining CMS, Mathias spent 10 years spearheading digital transformation efforts across both public and private sector and building workforce development programs to make the industry more accessible for those underrepresented in technology.

Angy Peterson is the Vice President for the Granicus Experience Group, leading Granicus’ agency of experience strategists, data analysts, content creators, and technologists to help our government customers better connect communications and experience for more measurable impact.

Angy is an experience strategist, executive, and change agent who is passionate about transformation journeys of all types and sizes.

Angy has 25 years of experience in content, design, and multichannel delivery. She’s led delivery teams in newsrooms, built digital capabilities for communications agencies, and now designs data-driven CX solutions for government customers at Granicus, including the U.S. Department of Veterans Affairs, the Centers for Medicare and Medicaid Services, the U.S. Census Bureau, and the Social Security Administration, as well as such state and local customers as the Philadelphia Water Department and the Indiana Family and Social Services Administration.