An attorney by trade who saw opportunity to improve the lives of veterans nationwide, Veterans Experience Office’s Barbara Morton applies human touches to all aspects of a veteran’s journey with the Department of Veterans Affairs. Morton discusses the digital technologies and user-centered research her office applies toward the development and measurement of tools that support benefits, health care and internal processes at the agency.
GovCast
Season 4
Episode 7
28m listen
Human-Centered Design Drives Vet Experience
VA leads incorporate the veteran experience in all facets of digital development.
-
Barbara Morton Deputy Chief Veterans Experience Officer VA
Related Content
-
Former Energy CIO Examines Evolving Tech Priorities
Ann Dunkin discussed challenges in acquisition that impact how agencies can approach federal technology strategies and efficiencies.
14m listen -
Platform One Tackles Next Phase in Software Delivery
The software delivery engine sets its sights on DevSecOps infrastructure and preparing for a post-quantum future as it matures.
7m read -
Inside the DOGE Caucus' Fight Against Government Waste
Co-Chair Rep. Pete Sessions discussed the tech strategies to enhance operational efficiency at federal agencies.
17m listen -
HIMSS: AI Revolutionizes Federal Health Services
NTT Data’s Noel Hara shares insights on AI, efficiency and innovation in IT strategy and healthcare outcomes.
8m watch
