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GovCast Season 4 Episode 7 28m listen

Human-Centered Design Drives Vet Experience

VA leads incorporate the veteran experience in all facets of digital development.

An attorney by trade who saw opportunity to improve the lives of veterans nationwide, Veterans Experience Office’s Barbara Morton applies human touches to all aspects of a veteran’s journey with the Department of Veterans Affairs. Morton discusses the digital technologies and user-centered research her office applies toward the development and measurement of tools that support benefits, health care and internal processes at the agency.

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