Any IT modernization strategy is most successful when it incorporates human-centered design principles. At the Department of Veterans Affairs, this ensures the veteran is at the center of its products and services. Samara Strauss, VA Product Manager at the U.S. Digital Service, discusses how her team is contributing to VA’s enterprise effort to provide veterans with world-class customer service and guidance through their VA experience, focusing on the modernization of va.gov and other innovative digital services.
HealthCast
Season 3
Episode 11
15m listen
Human-Centered Design is the Bloodline of VA’s Digital Services
Share
Samara Strauss discusses how VA’s digital services team is leveraging human-centered design to improve veterans’ experience and services.
-
VA Product Manager U.S. Digital Service
Related Content
-
Navy CTO on the Service’s AI-First Push
The service is focused on increasing speed and scale for software development and AI.
7m watch -
How Tech Advancements Support Military, Veteran Healthcare
The Department of Veterans Affairs and the Department of War are deploying a variety of technology-supported services to help warfighter and veterans behavioral health.
30m watch Partner Content -
Readiness Lessons From CIA's First Chief Wellbeing Officer
Former CIA Chief Wellbeing Officer Jennifer Posa discussed why workforce wellbeing is a strategic driver of mission success.
42m watch -
Air Force Software Official: AI Should Reuse Code, Not Rewrite It
CTO Kurt Jarvis explained how RAG, vector databases and DevSecOps guardrails help agencies safely integrate AI into coding.
7m watch
