Digital Services
Agencies are modernizing and developing digital services to transform how they interact with citizens. With design and technology, government digital services include secure online platforms, automation and data integration to improve service efficiency, accessibility and responsiveness to public needs.
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2025 Marks the Year of Tech, Talent Reinvention at VA
VA set the stage to modernize its electronic health record, implement emerging technology like artificial intelligence and streamline its workforce throughout 2025.
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GSA’s OneGov Strategy Simplifies AI Buying for Agencies
GSA’s OneGov strategy unifies federal buying to cut costs, boost efficiency and speed AI adoption to maintain global tech superiority.
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America by Design Initiative Sets ‘North Star’ for Federal UX
The new Chief Design Officer and National Design Studio will help agencies create digital services that mirror private sector standards.
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CIOs Say Agencies Must Fix Processes First, Then Layer in Emerging Tech
Federal leaders said digital transformation requires balancing emerging tech and innovation with mission-critical needs and processes.
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Army PEO Soldier Calls on Industry for Smarter, Lighter Tech
Brig. Gen. Troy Denomy emphasized the role of industry in developing scalable, soldier-tested technologies for today’s battlefield needs.
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New SHARE IT Act Mandates Federal Code Sharing to Cut Software Costs
Agencies are under pressure to make code public, with CMS leading efforts to drive open-source collaboration and governmentwide savings.
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New Federal UX Head Joe Gebbia to Tackle Government Websites
The Airbnb co-founder wants to align federal digital service experiences with those expected in the commercial and private sector.
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White House Executive Order Seeks to Modernize Federal Digital Services
The America by Design initiative directs agencies to adopt design-driven approaches, standardize services and improve user experience.
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How Federal Leaders See AI as a Catalyst for their Mission
Federal agencies are strategically integrating AI to reduce administrative burden and improve critical services for mission delivery.
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Feds Turn to DevSecOps to Balance Innovation with Public Trust
Officials embrace DevSecOps and a human-centered approach to modernize operations and manage risk as AI becomes more embedded in government.
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- Artificial Intelligence
- Customer Experience
- Data
- Digital Services
- Digitization
- Electronic Health Records
- Health care
- Health IT
- Workforce
VBA Uses Automation to Tackle Claims Surge, Augment Workforce
VBA leverages automation and AI to streamline claims processing and reduce backlogs, while keeping humans central to the process.
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Doing More with Less is Muscle Memory for IRS, Former Deputy CIO Says
Darnita Trower discusses her experience, the legacy she’s left behind and how she pushed the IRS to modernize itself,
20m watch
